- Canada
- Hybrid
- Full-time
- 5+ years
The Customer Success Manager is responsible for establishing and building broad relationships with SAS Canada Government Customers both at the Federal and Provincial levels, focusing on direct client relationships to Adopt and Expand usage of the SAS software and solutions.
Responsibilities
- Plan, coordinate and execute strategy associated with fostering adoption, generating leads and building awareness.
- Be involved in increasing renewal revenue at each stage of the customer journey working with a cross-functional SAS team.
- Directly support business operations to achieve the strategic goals of the Customer Success organization.
- Serve as primary post-sale point of contact to develop strong customer advocates at all levels of the organization (IT to user to Exec).
- Be responsible for customer communications and conflict resolution.
Requirements
- Bachelor's degree
- Business
- Marketing
- MIS (Computer Sciences)
- Nice to have: Knowledge of SAS products, solutions and services
Skills
Benefits
- Comprehensive medical, prescription, dental and vision plans
- health care spending account
- Short- and long-term disability plans
- Group RRSP matching program
- Gym membership and fitness equipment reimbursement


