- Zug, Zug, Switzerland
- Hybrid
- Full-time · Associate
The role involves resolving client enquiries related to Free of Payment, Global Asset Transfers, and Cash Transfers, while working with back office to manage securities-related queries.
Compensation
Salary commensurate with experience. Performance-based discretionary cash bonus scheme. Discretionary stock grant.
Responsibilities
- Resolving client enquiries via telephone, email, and online chat relating to Free of Payment and Global Asset Transfers, as well as Cash Transfer support.
- Working closely with our back office to manage and resolve securities-related queries from clients globally, including systematic follow-up to address pending transfers, settlement issues, discrepancies, and breaks.
- Supporting Operations Services in day-to-day Securities/Global Custody transactions, particularly in settlement-related clarifications and follow-up.
- Ensuring timely and complete resolution of queries in accordance with agreed service levels and client satisfaction standards.
- Contributing to a culture of continuous improvement focused on client service.
Requirements
- Banking or commercial apprenticeship
- Nice to have: European languages
Skills
Benefits
- Career support and development
- Performance-based discretionary cash bonus scheme
- Discretionary stock grant
- Quarterly Gym contribution
- Medical Insurance Allowance


