- Chicago, Illinois, United States
- 1+ years
Support residential energy efficiency and customer assistance programs by reviewing, validating, and processing program applications while ensuring compliance with established program requirements, policies, and procedures.
Responsibilities
- Review and process program applications for completeness, accuracy, and compliance with program requirements.
- Verify applicant eligibility by reviewing supporting documentation and required forms.
- Enter, update, and maintain customer and application records within program databases and tracking systems.
- Identify missing, incomplete, or inconsistent application information and communicate with applicants or program partners as needed.
- Conduct quality assurance reviews to ensure accurate processing and documentation.
Requirements
- High School Diploma or GED
- Nice to have: Experience processing applications, eligibility determinations, rebates, claims, grants, or customer assistance programs
- Nice to have: Knowledge of utility, energy efficiency, housing assistance, weatherization, or community-based programs
- Nice to have: Experience working with databases, CRM systems, or case management platforms
- Nice to have: Experience generating reports and identifying data trends
Skills
Exceptional attention to detail and accuracyStrong organizational and time management skillsAbility to manage multiple priorities in a fast-paced environmentSound judgment and ability to make decisions within established guidelinesStrong analytical and problem-solving skillsEffective written and verbal communication skillsAbility to work independently while contributing to team goalsProfessional customer service skills and a commitment to confidentialityProficiency with Microsoft Office Suite, including Word, Excel, Outlook, and TeamsAbility to learn and navigate multiple software systems and databasesMicrosoft Office SuiteWordExcelOutlookTeams