The Overnight Front Office Agent is responsible for greeting guests and assisting them throughout the day, delivering the mission of 'Make Special Happen'.
Seasonal full-time host for the Notch8 Speakeasy at Fairmont Hotel Vancouver, responsible for guest arrival, reservations, seating, and overall guest experience.
Compensation
Competitive hourly pay starting at $26.75, increasing to the full rate of $33.44 upon successful completion of three (3) months of employment
Responsibilities
Provide a warm, professional, and personalized welcome to guests arriving at our seasonal Notch8 Speakeasy
Manage guest arrivals, reservations, and seating arrangements in accordance with established procedures
Coordinate seating and table availability with the service team to maintain an efficient and comfortable guest flow
Respond to guest inquiries regarding the Speakeasy concept, menu offerings, and hotel facilities
Maintain accurate reservation information and communicate special requests or occasions to the appropriate team members
Provide professional, friendly and engaging service while cleaning and maintaining guest rooms in a luxury hotel environment.
Compensation
Hourly par rate of $26.53 to $30.32
Responsibilities
Consistently offer professional, friendly and engaging service
Clean all assigned guestrooms including dusting, making beds, removing soiled linen from rooms, retrieval of clean linen from linen closets, vacuuming, bathroom cleaning, inside window cleaning, replenishing rooms with supplies
Proper usage of cleaning supplies and equipment
Update and record all cleaned rooms
Follow departmental policies and procedures and service standards
Requirements
High School diploma
Vocational training
1 year work experience
Nice to have: previous experience in luxury hotel environment
Competitive hourly pay starting at $23.70, increasing to the full rate of $29.62 upon successful completion of three (3) months of employment, in accordance with the applicable Collective Bargaining Agreement
Responsibilities
Deliver warm, engaging, and personalized service in our seasonal Notch8 Speakeasy
Prepare and serve classic, contemporary, and signature cocktails in accordance with established recipes, portion controls, and presentation standards
Demonstrate strong knowledge of spirits, wines, beers, cocktail ingredients, garnishes, and preparation techniques
Guide guests through beverage selections, offering thoughtful recommendations based on individual preferences
Create a welcoming and engaging bar experience while maintaining the intimate atmosphere of the Speakeasy
Subsidized staff accommodation provided on-site for full time status employees
One complimentary meal per shift in our staff cafeteria (additional meals can be purchased at a subsidized rate)
Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like Mental Health, Orthodontics for full time permanent status employees