Customer Service Specialist - Remote Opportunity – Jacksonville, FL and Atlanta, GA – Bilingual Spanish Preferred
Ameris Bank · Posted Nov 9, 2026
- Remote, United States +2 more
- Remote
- 1+ years
Provide prompt, efficient, accurate and professional service to customers and prospective customers, focusing on retention and satisfaction, while maintaining knowledge of banking products and policies.
Locations (3)
- Jacksonville, Florida, United States
- Atlanta, Georgia, United States
- United States
Responsibilities
- Strictly adheres to Bank Secrecy Act requirements and applies organizational policies and procedures in all activities.
- Provide prompt, professional customer service to customers and prospective customers utilizing proper etiquette in all communications.
- Research and answer customer inquiries and fulfill service requests.
- Maintain knowledge of banking products, programs, services and promotions.
- Work to understand the root causes of customer service issues and implement resolutions for routine issues involving supervisors on more complex issues.
Requirements
- High school diploma or GED required
- Bachelor's degree preferred or equivalent education and related training or experience required
- Nice to have: Bilingual Spanish
- Nice to have: 1 or more years of customer service or call center experience
- Nice to have: 1 or more years of experience in financial services or a related industry
Skills
Benefits
- Medical, Dental and Vision Insurance
- Life Insurance provided at no additional cost to employees
- Accidental Death & Dismemberment Coverage
- Long-Term Disability Coverage
- Paid Sick and Vacation Leave