Fraud Representative, Customer Service
Charter Communications, Inc. (Spectrum) · Posted Nov 9, 2026
- Overland, Kansas, United States
- On-site
- Full-time
- 1+ years
Fraud Representative handling fraud and abuse calls and investigations for Spectrum’s Customer Service team
Responsibilities
- Handle fraud and abuse calls from customers and non-customers
- Conduct manual review calls
- Investigate and resolve customer issues
- Employ fraud detection tools
- Evaluate and process identity theft and customer validation claims
Requirements
- High school diploma or GED
- Nice to have: General knowledge of fraud operations, policies, and procedures
- Nice to have: Ability to work independently while supporting a team
- Nice to have: Effective organization and time management when multitasking