Maintain excellent service levels for internal and external customers through accurate data entry, continuous process improvement and the prompt resolution of issues.
Compensation
The target base salary range for this position is between $44,000 CAD and $68,000 CAD annually.
Responsibilities
Serve as the primary point of contact for customer inquiries and communications
Coordinate transportation schedules with clients, drivers, carriers, and service providers
Manage transportation orders, load planning, and shipment scheduling
Prepare and maintain shipping documentation, including bills of lading and domestic/international shipping paperwork
Update and maintain transportation and customer data within internal and customer systems
A hands-on individual contributor responsible for executing the implementation, standardization, performance monitoring, and continuous improvement of global immigration delivery processes using lean six sigma and structured process excellence methodologies.
Locations (3)
New York, New York, United States
London, England, United Kingdom
Toronto, Ontario, Canada
Compensation
The salary range for this role is between $110K and $140K CAD, and $125K and $150K USD.
Responsibilities
Support delivery of process improvement initiatives across the immigration service line.
Analyze workflows to identify inefficiencies, bottlenecks, rework, duplication, and process variation.
Apply Lean Six Sigma, DMAIC, root-cause analysis, and other structured continuous improvement methodologies to improve service delivery effectiveness.
.png){kind=logo}