As the Sr. IT Support Analyst, you are the escalation point for Level 1 support, providing deep troubleshooting for complex issues and mentoring junior team members.
Locations (2)
Whitby Southeast, Ontario, Canada
Ontario, Canada
Compensation
Salary Range: $65,000-$75,000
Responsibilities
Provide deep troubleshooting for complex hardware, software, network issues
Analyze ticket trends and assist colleagues
Manage high volume of support tickets using ticketing system
Communicate with clients and provide status updates
Document support activities and create technical guides
Requirements
College diploma or university degree in computer science
Nice to have: Managed Service Provider experience
Nice to have: Microsoft MCSE/MCP certifications
Nice to have: Microsoft certifications (AZ‑104, MD‑102)
Responsible for advanced operational administration, maintenance, support, troubleshooting, and continuous improvement of the College’s enterprise infrastructure systems across on‑premises and cloud‑hosted environments, with a strong emphasis on Linux server administration and enterprise systems operations.
Compensation
Payband J (Start Rate: $44.48 per hour)
Responsibilities
Advanced Linux systems administration
Support and maintain Linux and Windows infrastructure services
Diagnose and resolve complex OS and networking issues
Provide senior level operational administration
Administer Microsoft 365 and cloud environments
Requirements
3 year diploma/degree in Computer Science Technology
Enterprise Systems AdministratorMohawk College · Hamilton, Canada