Design and develop enterprise-scale routing engines that distribute voice and digital interactions in real time, build highly scalable backend services, and integrate with telephony, digital messaging, workforce management, CRM, identity, reporting, and analytics platforms.
Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, and a relocation program.
- Design and develop enterprise-scale routing engines that distribute voice and digital interactions in real time.
- Implement intelligent routing algorithms based on skills, priorities, capacity, availability, and business rules.
- Ensure high availability, scalability, resilience, and performance across queues, routing paths, and interaction workloads.
- Design and maintain APIs supporting routing configuration, administration, monitoring, and integration requirements.
- Optimize systems for high concurrency, fault tolerance, resiliency, and predictable performance.
- Nice to have: FreeSWITCH
- Nice to have: Kamailio
- Nice to have: optimization algorithms
- Nice to have: decision engines
- Nice to have: scheduling systems
