Accogli, informi, accompagni, rassicuri. Gestisci le prenotazioni con precisione e organizzi il flusso degli arrivi affinché tutto fili liscio come l'olio.
Provide professional massage, body, and facial treatments in accordance with spa protocols and create personalized experiences tailored to guest needs.
Responsibilities
Provide professional massage, body, and facial treatments in accordance with spa protocols
Create personalized experiences tailored to guest needs, ensuring comfort and well-being
Maintain cleanliness, hygiene, and ambiance of treatment rooms and spa areas
Promote spa services and retail products, driving guest loyalty and revenue
Uphold Sofitel brand standards and contribute to a serene, luxurious spa environment
Requirements
Recognized certification in massage therapy and/or beauty therapy
Lead the day-to-day operations of a busy, high-volume All Day Dining restaurant, ensuring seamless service delivery and exceptional guest experiences throughout breakfast, lunch, dinner, and special events.
Responsibilities
Lead the day-to-day operations of a busy, high-volume All Day Dining restaurant
Take ownership of resource planning, workforce management, and team scheduling
Lead, mentor, coach, and train the Food & Beverage team
Finance internship focused on auditing daily income, supporting cash processes, reconciling revenues, and assisting with month-end accounting in a 5-star hotel environment.
Responsibilities
Audit all daily income that has been received and ensure all relevant revenues such as rooms, food and beverage and other revenues, are correctly and completely recorded in the accounting system
Support the income audit process and initiate improvements
Support the cash process and initiate improvements
Reconcile revenues and payments registered in the PMS with receivables on the bank account
Initiate improvement projects based on your findings
Learn to ensure a smooth and efficient experience delivered to all guests at registration, during their stay and at check out.
Compensation
Study allowance of 600 euros per month.
Responsibilities
Accurately and efficiently receive and process guest reservations whilst observing policy and procedures for the hotel operation.
Learn to attend to all incoming calls in a professional and polite manner, constantly striving to provide Total Customer Satisfaction.
To ensure that the highest level of customer satisfaction & service is offered and maintained at all times in relation to welcoming guests to the hotel complex.
Learn to ensure accuracy of reservations in respect of depositing information, billing/credit details, VIP/Guest special requests, room rates and guest information.
Ensure procedures are followed (regarding guest transportation, luggage collection and storage), and guest confidentiality.
Requirements
Currently enrolled in a Hospitality School or a Business School