Patient Access Concierge in an outpatient vascular surgery office, responsible for patient registration, scheduling, insurance verification, payment processing, and related administrative tasks.
Compensation
Pay Range: $18.00 - $24.27
Responsibilities
Verifies patient identification, demographic information, and insurance coverage
Accepts point of service payments
Enters patient information accurately into appropriate hospital information system(s)
Refers patients with questions regarding financial liability to appropriate resource(s)
Accepts medical authorization or referral forms, if appropriate
Requirements
High school diploma
Associate degree (preferred)
Nice to have: customer service experience in another industry
Nice to have: knowledge of insurance and governmental programs, regulations and billing processes (Medicare, Medicaid, Social Security Disability, Champus, Supplemental Security Income Disability)
This position coordinates all tasks associated with incoming consultation referrals from physician practices, hospitals and other healthcare facilities, as well as all benefit and referral management and medical record request management. Serves as the patient’s point of contact for medical insurance and financial counseling.
Compensation
$20.12 - $25.15 based on full-time equivalent
Responsibilities
Coordinates all incoming referrals for consultations from physician practices, hospitals, nursing homes and other healthcare facilities.
Compiles all clinical data, including physician notes, patient history, laboratory and imaging results and other clinical information necessary from referring physician or facility.
Arranges and schedules consultation appointments with patients, confirming demographic information and verifying insurance payor eligibility.
Verifies insurance, checks benefits, obtains patient responsibility from payer, etc.
Meets with the patient and family during the interdisciplinary introduction meetings to review the patient’s insurance(s), insurance coverage, out-of-pocket costs, etc.
Requirements
High school diploma or equivalent
Nice to have: Bachelor’s degree
Nice to have: MassHealth Certified Application Counselor
Customer Experience Representative handling inbound phone and email inquiries, claims, billing, and customer service tasks within the Operations - Customer Experience department.
Responsibilities
Respond to inbound phone and email inquiries
Process first notice of loss claims, program claims, billing requests and loss runs
Complete claims/billing transactions with minimal guidance
Research, analyze, and process daily commercial billing scenarios
Collaborate with other departments to ensure claim/billing accuracy
The Reimbursement Specialist manages patient financial services by following up on billed/denied accounts with third-party payers, resolving payment issues, and ensuring accurate claim adjudication.
Locations (2)
Maryland, United States
United States
Compensation
$20.51 - $27.21
Responsibilities
Demonstrates excellent patient service skills and assists in problem resolution both internal and external.
Promotes teamwork and a positive work environment.
Communicates to management when issues arise.
Differentiates between self-empowered troubleshooting issues or escalating issues to management.
Source, qualify, and close new enterprise partners across Canada for Walnut's embedded insurance platform.
Compensation
A base salary of CAD $110,000 - $150,000 based on background and experience, plus commission under Walnut's sales compensation plan, equity and benefits.
Responsibilities
Source leads and build pipeline
Qualify opportunities and manage pipeline
Convert deals through proposal, security review, procurement and legal
Serves as the face to face point of contact for patients, obtaining all necessary information to register and financially clear patients while enhancing the patient experience.
Compensation
Pay Range is $32.30 to $43.34 / hour. The compensation range may vary based on the geographic location where the position is filled.
Responsibilities
Serves as the face to face point of contact for patients
Obtains all necessary information to register and financially clear patients
Greets patients/family members
Obtains and/or verifies relevant information in the process of registering financially clearing patients for service delivery
Enhances the patient experience throughout all patient interactions
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