As a Supportability Engineer for Keystone Storage as a Service, you will provide advanced technical support to customers, customer support personnel, and field support staff, monitoring, diagnosing and troubleshooting NetApp Keystone environments.
Responsibilities
Manage Keystone-specific service functions, including hardware, OS, and software releases, critical functionality patches, advisories, vulnerabilities, technical risk mitigation, and firmware updates
Conduct general planning for OS, software, hardware upgrades, patch installations, data migration, and design best practices
Develop and execute roll-back plans and best practices recommendations
Utilize data management tools to oversee Keystone capacity utilization on an estate-wide and per-customer basis
Collect and maintain data on hardware health, OS version status, firmware status, incident status, EOS status, on-site installed tool status, software licensing status, support contract, and entitlement status
Provide advanced technical support for NetApp Keystone Storage as a Service, monitoring, diagnosing, and troubleshooting hardware, software, and multi‑vendor environments.
Responsibilities
Manage Keystone‑specific service functions including hardware, OS, and software releases, patches, advisories, vulnerabilities, and firmware updates
Plan and execute OS, software, hardware upgrades, patch installations, data migration, and design best practices
Utilize data management tools to oversee Keystone capacity utilization and performance metrics
Collect and maintain data on hardware health, OS version status, firmware status, incident status, EOS status, on‑site installed tool status, software licensing status, support contract, and entitlement status
Disseminate risks, alerts and security bulletins and work closely with Keystone Success Managers, Support Account Managers, Deployment Team and CSD
Install, configure, test, troubleshoot and maintain hardware (like servers and its components) and server software (like Google's Linux cluster), including configuration of networks, routers, hubs, bridges, switches and networking protocols.
Deploy and operate new data center infrastructure across teams
Report issues and follow data center procedures to troubleshoot and diagnose somewhat complex issues with equipment or infrastructure as they arise, and applying the resources needed to resolve identified issues
Maintain the security and integrity of data, track various forms of media to check for non-standard data security issues
Disassemble specific equipment that has reached its end-of-life via part replacement or maintenance
Repair, fix, and perform preventative maintenance on equipment, servers, machines, or infrastructure based on identified issues with multiple solutions
Requirements
Bachelor's degree or equivalent practical experience
Nice to have: Project management
Nice to have: Leadership
Nice to have: Collaborating and partnering with teams
Deploy and operate new data center infrastructure across projects or functions.
Report issues and follow data center procedures to troubleshoot and diagnose straightforward issues with equipment or infrastructure as they arise and applying the resources needed to resolve identified issues.
Maintain the security and integrity of data, and track various forms of media to check for standard data security issues (e.g., data was not properly erased) handled in accordance with Google security standards.
Disassemble specific equipment that has reached its end-of-life via part replacement or maintenance in a team setting.
Repair, fix, and perform preventative maintenance on equipment, servers, machines, or infrastructure based on identified issues with defined solutions and limited guidance.
Requirements
Bachelor's degree or equivalent practical experience
Nice to have: Completion of the online Google IT Support Professional Certificate program
Nice to have: similar role experience (e.g., Systems Administration, Network Deployment Engineer, Help Desk Technician)
Nice to have: experience working within a data center or network operation center environment
As an Operations Technician, you'll install, configure, test, troubleshoot and maintain hardware and server software, and manage complex network components in a data center environment.
Deploy and operate new data center infrastructure across teams.
Report issues and follow data center procedures to troubleshoot and diagnose complex issues with equipment or infrastructure as they arise, and applying the resources needed to resolve identified issues.
Maintain the security and integrity of data, track various forms of media to check for non-standard data security issues (e.g., data was not properly erased) handled in accordance with Google security standards.
Disassemble specific equipment that has reached its end-of-life via part replacement or maintenance, within one or more teams.
Repair, fix, and perform preventative maintenance on equipment, servers, machines, or infrastructure based on identified issues with multiple solutions, separately.
Requirements
Bachelor's degree or equivalent practical experience
Nice to have: project management
Nice to have: leadership
Nice to have: collaborating and partnering with teams
As a Supportability Engineer for Keystone Storage as a Service, you will provide advanced technical support to customers, customer support personnel, and field support staff, monitoring, diagnosing and troubleshooting NetApp Keystone environments.
Responsibilities
Manage Keystone-specific service functions, including hardware, OS, and software releases, critical functionality patches, advisories, vulnerabilities, technical risk mitigation, and firmware updates
Conduct general planning for OS, software, hardware upgrades, patch installations, data migration, and design best practices
Utilize data management tools to oversee Keystone capacity utilization on an estate-wide and per-customer basis
Collect and maintain data on hardware health, OS version status, firmware status, incident status, EOS status, on-site installed tool status, software licensing status, support contract, and entitlement status
Disseminate risks, alerts and security bulletins and work closely with Keystone Success Managers, Support Account Managers, Deployment Team and CSD
Conduct research and develop novel software solutions for real-world embedded devices and custom hardware platforms, designing and prototyping experimental systems to advance the state of the art in next-generation communication systems.
Responsibilities
Conduct research and develop novel software solutions for real-world embedded devices and custom hardware platforms
Design and prototype experimental systems
Investigate new algorithms and architectures
Publish findings in top-tier conferences and journals
Contribute to 6G standardization activities
Requirements
Bachelor's or Master's degree in Computer Science, Engineering, Mathematics, or a STEM discipline
Lead the design and development of Amazon Leo’s network OS and embedded software for satellite and ground systems.
Compensation
USA, CA, Sunnyvale - 193,300.00 - 261,500.00 USD annually
Responsibilities
Design and deliver a modern, flexible, high throughput, low latency data distribution network protocol architecture spanning space and ground segments
Lead and implement custom routing and Layer 2/3 control and data distribution protocols with mission critical network security, QoS and dynamic communications infrastructures
Develop flexible and cost-effective inter-networking solutions to connect and peer with other public and private networks
Requirements
Bachelor's degree in computer science or equivalent
Nice to have: Master's degree or above
Nice to have: Experience in embedded development
Nice to have: Experience in full software development life cycle
Nice to have: Experience in coding standards, code reviews, source control management, build processes, testing, and operations
Health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
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