Lead the strategic vision and execution of Continuous Improvement & Strategic Partnerships within Dexcom’s Global Customer Advocacy organization, driving transformation, governance, analytics, and cross-functional collaboration.
Compensation
$164,200.00 - $273,600.00
Responsibilities
Establish and lead the strategic vision for Continuous Improvement & Strategic Partnerships
Serve as a strategic advisor to the Sr. Director of Customer Advocacy
Lead the Customer Advocacy portfolio of strategic initiatives
Design and implement the Customer Advocacy Management Operating System (MOS)
Develop and lead enterprise analytics capabilities
Operate powered industrial lift trucks and order pickers to move product, equipment and materials, use a handheld scanner, load and unload trailers, maintain a clean environment, perform inbound receiving processes, support special projects, and collaborate with cross‑functional teams.
Compensation
he hourly pay rate for this is $23.25. GXO, in good faith, believes this is the pay rate for this role at the time of this posting. We may ultimately pay more or less than the posted rate and this rate is only applicable for jobs to be performed in Virginia.
Responsibilities
Operate powered industrial lift trucks and order pickers to push, pull, lift, stack or move product, equipment and materials
Use a handheld scanner with a high degree of accuracy
Load and unload trailers as needed
Adhere to the 7S program and maintain a clean environment at all times
Lead the Continuous Improvement & Strategic Partnerships function within Dexcom’s Global Customer Advocacy organization, driving enterprise-wide transformation, governance, analytics, and digital transformation initiatives to enhance customer experience and operational excellence.
Compensation
$164,200.00 - $273,600.00
Responsibilities
Establish and lead the strategic vision for Continuous Improvement & Strategic Partnerships
Serve as a strategic advisor to the Sr. Director of Customer Advocacy
Lead the Customer Advocacy portfolio of strategic initiatives
Design and implement the Customer Advocacy Management Operating System (MOS)
Develop and lead enterprise analytics capabilities
Support customers using a combination of personal assistance and AI-enabled tools, responding to inquiries, resolving issues, and guiding customers through next steps.
The Sr Analyst/Manager Automation will support the nurturing of a mindset of ongoing innovation and process optimisation, ensuring the technical integrity, reliability, and accuracy of automated and data-driven solutions across Solution Delivery.
Compensation
€32,250 - €82,610
Responsibilities
Validate the technical integrity and reliability of automation and data solutions, including SOX-relevant control points, across the Solution Delivery portfolio.
Develop and maintain technical quality, integrity, and performance reporting, including system usage.
Support specific strategic optimization projects across all phases of a comprehensive process redesign, such as data gathering, baselining requirements, root cause analysis, quantitative and qualitative analysis, data modelling, future state design, implementation, and validation of results.
Support readiness for internal technical reviews, including documentation and evidence of solution validation.
Identify technical gaps, process exceptions, and opportunities to improve reliability and quality.
Requirements
Bachelor's degree in Computer Science
Bachelor's degree in Information Systems
Bachelor's degree in Engineering
Bachelor's degree in Finance/Accounting
Nice to have: Shared Services or Global Business Services environment
Support the nurturing of a mindset of ongoing innovation and process optimisation, ensuring the technical integrity, reliability, and accuracy of automated and data-driven solutions across Solution Delivery.
Compensation
€32,250 - €82,610
Responsibilities
Validate the technical integrity and reliability of automation and data solutions, including SOX-relevant control points, across the Solution Delivery portfolio.
Develop and maintain technical quality, integrity, and performance reporting, including system usage.
Support specific strategic optimization projects across all phases of a comprehensive process redesign, such as data gathering, baselining requirements, root cause analysis, quantitative and qualitative analysis, data modelling, future state design, implementation, and validation of results.
Support readiness for internal technical reviews, including documentation and evidence of solution validation.
Identify technical gaps, process exceptions, and opportunities to improve reliability and quality.
Lead strategic transformation and process excellence initiatives across global operations, integrating Lean Six Sigma, AI, and automation to improve efficiency and customer experience.
Responsibilities
Serve as a Transformation Lead for aligned workflows, designing future-state operating models.
Spearhead customer experience agenda and elevate service models.
Use data mining and Lean Six Sigma to re-baseline metrics and reduce process variation.
Design resilience frameworks to mitigate systemic vulnerabilities.
Conduct market and industry benchmarking to align with best practices.
Requirements
Bachelor’s degree
Nice to have: Lean Six Sigma Black Belt
Nice to have: Proficiency in Prompting and using GenAI
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