Leading strategic transformation initiatives for operational excellence, process standardization, and digital enablement within the Global Customer Care organization.
Responsibilities
Lead cross-functional transformation initiatives supporting Customer Care strategic priorities
Drive end-to-end transformation projects from opportunity identification through implementation and benefit realization
Support business case development, transformation roadmaps, implementation plans, and executive updates
Partner with operations to design scalable future-state operating models
Coordinate transformation activities across multiple functional teams while managing dependencies, risks, and timelines
Requirements
Bachelor's degree in Business Administration, Industrial Engineering, Operations Management, Information Systems, or related discipline
Lead and coordinate execution system recipe delivery across multiple work packages, ensuring technical priorities are aligned and project milestones are achieved on schedule in partnership with Project Managers.
Responsibilities
Lead and coordinate execution system recipe delivery across multiple work packages
Own the recipe design and implementation strategy
Manage the full execution system lifecycle
Maintain deep understanding of manufacturing processes within the assigned value stream
Develop, review, and maintain technical documentation, software configurations, validation protocols, test cases, and qualification activities
Requirements
Bachelor's degree in Engineering, Computer Science, Management Information Systems, or a related scientific discipline; Master's degree preferred
Nice to have: global shop-floor experience
Nice to have: Process Excellence
Nice to have: continuous improvement methodologies
The Senior Analyst will support the Operations Excellence (OE) team within the Industrial Solutions (ISOL) department, driving continuous improvement, KPI management, escalation handling, project oversight, vendor and stakeholder management, and strategic initiatives.
Responsibilities
Establish, monitor, and adjust KPI and OKRs for ISOL, ensuring alignment with business goals
Track regional KPI performance, follow-up with managers, and implement corrective actions
Enable customer engagement through plant visits, maintaining a plant visit calendar and coordinating team participation
Respond to business leader emails post due diligence and organize meetings with stakeholders
Manage escalations related to CAM, system downtimes, and other critical issues
Lead strategic transformation and process excellence initiatives within Google Operations Center’s Innovation & Transformation Office, integrating Lean Six Sigma, AI-driven insights, and digital automation to optimize global service models.
Compensation
We support you with competitive wages and with comprehensive health care including medical, dental and vision coverage
Responsibilities
Serve as a Transformation Lead for aligned workflows
Design and deliver long-term future-state operating models
Spearhead customer experience agenda and service models
Use data mining and Lean Six Sigma to reduce process variation
Design resilience frameworks for operational risk mitigation
Requirements
Bachelor’s degree or equivalent practical experience
Nice to have: Certified Lean Six Sigma Black Belt
Nice to have: Proficiency in Prompting and using GenAI
Lead strategic transformation and process excellence initiatives across global operations, integrating Lean Six Sigma, AI-driven insights, and automation to optimize service models and deliver business impact.
Responsibilities
Design and deliver long-term future-state operating models
Spearhead customer experience agenda and service model development
Conduct data mining and Lean Six Sigma analyses to reduce process variation
Design resilience frameworks for operational risk mitigation
Benchmark industry standards and align internal workflows
Requirements
Bachelor’s degree or equivalent practical experience
Engineer responsible for developing and managing Salesforce reporting, data quality, AI use cases, and digital commercial channels for global service sales.
Responsibilities
Own and continuously develop Salesforce reporting and management dashboards for the global service sales organization
Take ownership of commercial data quality and data standards across Salesforce and SAP
Build and maintain the installed base (iBase) database
Identify, prioritize and implement AI use cases for service sales
Support the development of digital commercial channels such as WebQuote, WebShop and customer self-service solutions
Operate powered industrial lift trucks and order pickers to move product, equipment and materials in a warehouse setting during the weekend 2nd shift.
Compensation
The hourly pay rate for this is $23.25. GXO, in good faith, believes this is the pay rate for this role at the time of this posting. We may ultimately pay more or less than the posted rate and this rate is only applicable for jobs to be performed in Virginia.
Responsibilities
Operate powered industrial lift trucks and order pickers to push, pull, lift, stack or move product, equipment and materials
Use a handheld scanner with a high degree of accuracy
Load and unload trailers as needed
Adhere to the 7S program and maintain a clean environment at all times
Operate powered industrial lift trucks and order pickers to push, pull, lift, stack or move product, equipment and materials in a warehouse setting.
Compensation
The hourly pay rate for this is $23.25. GXO, in good faith, believes this is the pay rate for this role at the time of this posting. We may ultimately pay more or less than the posted rate and this rate is only applicable for jobs to be performed in Virginia.
Responsibilities
Operate powered industrial lift trucks and order pickers to push, pull, lift, stack or move product, equipment and materials
Use a handheld scanner with a high degree of accuracy
Load and unload trailers as needed
Adhere to the 7S program and maintain a clean environment at all times