11–15 jobs· newest first
Hybrid · Full-time · Manager
£32K–£32KOn-site · Full-time · Mid
On-site · Full-time · Manager
+10K new in the last hour
Lead and manage multi-team customer operations across omni-channel voice, email, chat, chatbot and social media support for a global client.
Manage Front & Mid office Travel operations for GBT, leading a team of 15-18 agents, ensuring SLA compliance, process improvement, and stakeholder relationships.
Lead and manage Level 1 operational software support, ensuring quality, escalation, and continuous improvement.
Own escalated tickets and complaints in the energy sector, resolving complex issues and managing shift-based support
£32,000 salary, performance bonus and overnight pay
This role exists to keep our Americas (AMER) customer support operation consistently healthy and high-performing by leading a team of Support Analysts, owning the day-to-day shift, and delivering process and artificial intelligence (AI) improvements.