Partner with business leaders to set systems strategy and own prioritization for the technology that powers our Customer Experience and Support teams, focusing on telephony, routing, case management, and identity verification.
Responsibilities
Partner with CX leaders to establish systems and platforms strategy then turn that strategy into concrete product and process requirements, driving through to implementation
Own prioritization and sequencing of the CX platform backlog, building a clear framework to evaluate competing requests from CX and Support leaders and frontline feedback, and explaining the tradeoffs behind each decision
Partner with operational subject matter experts to understand current-state processes and what needs to change, then translate that into clear technical requirements and PRDs
Partner with dedicated Enterprise Systems resources on workflow design, platform configuration, testing and QA, and launch across our core platforms, including Salesforce and Amazon Connect
Represent CX and Support on enterprise infrastructure projects, ensuring queue, telephony, and case management infrastructure reflects how our teams are structured as that structure evolves
The Subject Matter Expert (SME) serves as the primary operational expert supporting Implementation Project Managers (IPMs) with complex projects, Go-Back cases, exceptions, and escalations. This role ensures adherence to implementation processes, validates project execution, manages project and case queues, and prioritizes work based on customer impact, urgency, and SLA requirements. The SME is responsible for monitoring operational performance, identifying risks, driving continuous improvement initiatives, and partnering with cross-functional teams to optimize customer experience and successful project delivery.
Compensation
Competitive compensation packages inclusive of base pay, incentives, over-time and shift differentials for certain shifts. Annual merit increase based on performance. Competitive Salary with attractive and attainable PBI structure.
Responsibilities
Provide subject matter expertise, guidance, and escalation support to IPMs handling complex implementations, exceptions, and customer escalations.
Manage and prioritize Implementation Project and Case queues, ensuring timely resolution and compliance with SLA commitments while maintaining backlog health.
Monitor key performance metrics including CSAT, DSAT, Cycle Time, BTFS, order accuracy, installation readiness, and project delivery outcomes; identify trends, risks, and improvement opportunities.
Conduct reviews of customer dissatisfaction cases, recurring operational gaps, and process exceptions, driving corrective actions and preventive solutions.
Collaborate with cross-functional teams to resolve project blockers, optimize workflows, and improve implementation effectiveness.
Guest Experience Host at LEGOLAND Discovery Center Kansas City, responsible for creating memorable guest experiences, operating attractions, and supporting retail and special events.
Locations (2)
Kansas City, Missouri, United States
Philadelphia
Compensation
USD $15.00/Hr.
Responsibilities
Create awesome guest experiences
Operate attractions and interactive experiences
Support retail, food & beverage, birthday parties, and special events
Answer questions and provide assistance
Follow attraction procedures and safety guidelines
Lead operational and technical escalation point for complex customer service cases in a healthcare insurance contact centre.
Compensation
Competitive salary aligned with market benchmarks.
Responsibilities
Investigate and resolve complex customer enquiries, complaints, appeals, and escalated service issues across calls, emails, and written correspondence.
Act as the primary operational and technical escalation point for cases requiring advanced research, coordination, policy interpretation, or procedural guidance.
Interpret policy provisions, benefits, procedures, and operational requirements to determine appropriate solutions and escalation pathways.
Maintain end-to-end ownership of escalated cases, ensuring timely resolution, accurate documentation, proactive follow-up, and clear customer communication.
Support service recovery activities by managing customer expectations, coordinating corrective actions, and ensuring customer concerns are effectively addressed.
Requirements
Diploma or Bachelor's degree, preferably in Business Administration, Healthcare Administration, Customer Service Management, or a related discipline.
Nice to have: knowledge of healthcare insurance operations
Nice to have: medical terminology
Nice to have: healthcare service delivery models
Nice to have: onboarding support
Customer Assistant - Café - Cardiff
MS Career - Contingent Worker · Posted Nov 10, 2026
Assist customers in the M&S Café, taking and fulfilling orders, maintaining food safety standards, and delivering five‑star service in a fast‑paced environment.
Responsibilities
Take and fulfil orders quickly using digital tools
Maintain impeccable food safety standards
Deliver warm, five‑star service under pressure
Support colleagues and contribute to a high‑performance culture
As an Analyst, Post Sales Support, you will report to the Customer Support Manager and resolve customer issues using internal tools and data-driven insights.
Responsibilities
Deliver thorough, end-to-end resolutions for complex customer issues
Proactively monitor and resolve older or pending cases
Research customer accounts and order histories using internal systems
Manage multiple operational queues simultaneously
Coordinate with internal stakeholders to provide case updates
Lead, coach, and develop a geographically distributed Tier Two Specialist team.
Define, track, and publish operational metrics that make workload, utilization, backlog, SLA performance, ticket flow, and escalation quality visible to the team and leadership.
Use data to identify workload imbalances, capacity, performance gaps, and opportunities for improvement.
Actively manage ticket assignment and queue participation so work is distributed fairly and customer priorities are addressed promptly.
Ensure special-project work has clear scope, deliverables, and accountability while maintaining appropriate support coverage.
Lead technical delivery and design of Microsoft Dynamics 365 solutions, including AI-enabled capabilities, across sales, service, field service, and contact center modules.
Compensation
The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $150,000 to $230,000.
Responsibilities
Own technical delivery across Dynamics 365 Sales, Customer Service, Field Service, and Contact Center—including configuration, customization, and platform extensions.
Guide end-to-end solution implementation, including architecture, custom development, integrations, data migration, testing, deployment, and technical documentation.
Lead the design and delivery of AI-enabled solutions using Copilot Studio, custom copilot agents, and related Microsoft AI tools.
Drive alignment across teams and stakeholders, translating business requirements into technical solutions.
Coordinate delivery across onshore and offshore teams, manage dependencies and delivery quality, and mentor junior team members.
Requirements
Bachelor's degree or equivalent
Nice to have: Power Platform Center of Excellence Starter Kit
Assistant Branch Manager-Inbound
Kotak Neo (Kotak Securities Limited) · Posted Nov 8, 2026
Senior Product Manager, CX PlatformsNewEthos Life · Bangalore, India
Dispensary Associate LeadParea BioSciences · Williamsport, US
Customer Service Lead Representitive - Cigna HealthcareThe Cigna Group · Riyadh, Saudi Arabia
Customer Assistant - Café - CardiffMS Career - Contingent Worker · United Kingdom
Analyst, Customer SupportSaks · Bengaluru, India
Service Desk Manager - Tier IIShield · Remote
Microsoft Dynamics Manager, Technical TransformationDeloitte · Atlanta, US
Assistant Branch Manager-InboundKotak Neo (Kotak Securities Limited) · Gulbarga, India