Support Operations jobs

ServiceDesk Engineer

Tabby · Posted Nov 9, 2026

Open

Remote
Remote
Full-time
Full-time B2B contract

ServiceDesk Engineer

Tabby · Posted Nov 9, 2026

Open

Remote
Remote
Full-time
Full-time B2B contract

EOR Operations Analyst

Rippling · Posted Nov 9, 2026

Open

Bangalore, India
Hybrid
Full-time
4+ years

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Operations Analyst to onboard employees and ensure ongoing regulatory compliance with various federal, state and local agencies.

Responsibilities

Execute tasks related to new employees’ onboarding such as employee onboarding verifications, benefits setup and enrollments for our customers
Conduct filings and registrations with government agencies on behalf of customers
Review, Build and Improve current operational process and create how-to documentation library
Review and process inbound communications related to insurance and regulatory tasks
Build end to end operational process for benefits enrollments to our customers

Skills

operational role payroll operations regulatory operations support operations English communication project management organizational skills research

Knowledge Management Specialist

Hamilton Beach Brands, Inc. · Posted Nov 5, 2026

Open

Glen Allen, Virginia, United States
Hybrid
Full-time · Associate
$60K–$73K per year

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Seeking a Knowledge Management Specialist to help customers and Consumer Affairs representatives find clear, accurate answers to product questions by creating and improving Zendesk Help Center content and developing AI agents.

Compensation

$60,000 - $73,000 Annually

Responsibilities

Create, edit, and maintain Zendesk Help Center articles for customers and internal support teams.
Make complex product information easy to understand and consistent with our brand voice.
Analyze customer inquiries, search behavior, and feedback to identify content gaps.
Track article views, usefulness ratings, and how effectively content helps customers resolve questions without contacting support.
Partner with Consumer Affairs, Quality, and Marketing to incorporate product updates and customer insights into content.

Requirements

Nice to have: consumer products
Nice to have: customer support environments

Skills

customer service support operations knowledge management writing and editing skills

Learning & Education Specialist

Anthropic · Posted Nov 5, 2026

Open

San Francisco, California, United States +1 more
Full-time
$165K–$210K per year
4+ years
Visa sponsorship

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Support Operations Specialist focusing on Learning and Education, responsible for developing and scaling onboarding and continuing education programs for the Product Support team.

Locations (2)

San Francisco, California, United States
New York City, New York, United States

Compensation

Annual Salary: $165,000—$210,000 USD

Responsibilities

Maintain and continuously improve the onboarding program for new Product Support team members
Program manage continuing education initiatives, including identifying training needs, developing curriculum, and measuring effectiveness
Partner on release enablement efforts, ensuring the Support team has the resources and knowledge to support new products and features
Co‑own our internal knowledge management strategy, ensuring the team can efficiently access and contribute to shared expertise
Build feedback loops to understand where the team needs additional support or training

Operational Software Support Manager

Right At Home · Posted Nov 8, 2026

Open

Omaha, Nebraska, United States
Hybrid
Full-time · Manager
3–5 years

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Lead and manage Level 1 operational software support, ensuring quality, escalation, and continuous improvement.

Responsibilities

Own overall health of L1 support
Manage workload, coverage, and quality
Develop and coach team
Analyze support activity and recommend improvements
Lead prioritization and escalation decisions

Requirements

Bachelor’s degree in business, information systems, technology, operations, or a related field

Skills

support operations ticketing system management knowledge management escalation management service level management queue management data analysis process improvement Zoho Desk

VP Customer Experience

Fullscript · Posted Oct 19, 2026

Open

Ottawa, Ontario, Canada
Hybrid
Full-time · Vp
10+ years

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Lead the design and scaling of an AI-first customer experience strategy across all touchpoints for a health technology company.

Compensation

Competitive compensation package

Responsibilities

Define and evolve the holistic customer experience vision across all touchpoints
Translate company strategy into a clear, differentiated CX approach
Design experiences that reduce friction, increase trust, and drive long-term retention
Lead the design of an AI-first, human-enabled support model
Own all customer support channels (voice, chat, email, async)

Requirements

Nice to have: health tech
Nice to have: SaaS
Nice to have: marketplace
Nice to have: multi-sided platforms

Skills

customer experience AI-driven customer support support operations metrics data-driven decision making leadership

ServiceDesk Engineer

ServiceDesk Engineer

Responsibilities

Requirements

Skills

Benefits

EOR Operations Analyst

Responsibilities

Skills

Knowledge Management Specialist

Compensation

Responsibilities

Requirements

Skills

Learning & Education Specialist

Locations (2)

Compensation

Responsibilities

Operational Software Support Manager

Responsibilities

Requirements

Skills

VP Customer Experience

Compensation

Responsibilities

Requirements

Skills

Benefits

Requirements

Skills

Benefits

Benefits

Benefits