Senior Manager of Loyalty and Subscriptions to grow and engage loyalty and subscription programs
Locations (2)
Newton, Massachusetts, United States
Weston, Massachusetts, United States
Compensation
Competitive Pay $119,634 - $143,561 annually
Responsibilities
Act as a change agent, help set the vision and plan for the future of Loyalty and Subscriptions
Develop, implement loyalty strategy that drives brand engagement and lifetime value of loyalty members and subscribers
Define and execute a robust and comprehensive strategy, roadmap, and marketing plans to maximize customer acquisition, retention, and attachment
Evaluate and define the loyalty experience at all points of interaction with the brand whether that be in café or through digital channels
Responsible for leading project management of new pilot programs and national roll-outs of loyalty-related campaigns and benefits, managing related cross-functional project meetings, marketing plans and project timelines
Requirements
Bachelor’s degree from an accredited college/university; Course focus on marketing or business
As a Contact Center Specialist 1, you'll be the first point of contact for customers, providing professional, high-quality support across multiple channels.
Compensation
Starting wage: $18/hour
Incentives: Shift differentials and performance-based bonuses available
Responsibilities
Handle 50+ inbound calls daily with a focus on one-call resolution
Provide accurate, timely responses via phone, email, chat, and other channels
Enter and manage orders across all platforms (phone, email, fax, mail, PO)
Outbound phone sales campaign
Support customers with order status, product information, and account updates
Requirements
High school diploma or GED
Nice to have: Prior experience or interest in agriculture, farming, or gardening
The Assistant Store Manager assists in the supervision of a store team focused on creating an unforgettable shopping experience that leaves our customers looking and feeling their best.
Compensation
Hourly: $17.93 - $19.72. Pay will vary based on factors such as qualifications, experience, skill level, competencies and work location.
Responsibilities
Assists in the supervision of a store team focused on creating an unforgettable shopping experience
Interacts with customers on a regular basis leading the customer experience with the store team
Strategizes to achieve team sales goals
Involved in efficiently and accurately executing maurices Standard Operating Practices (SOPs), such as opening and closing the store
Foster a team while creating a positive working environment
Assist in supervising a store team to create an unforgettable shopping experience, support leadership development, and execute store operations and SOPs.
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