Referso Jobs

Desktop Support Engineer

Together · Posted Nov 10, 2026

Open

Cheadle, Cheshire, United Kingdom
On-site
Full-time · Mid

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Desktop Support Engineer

Together · Posted Nov 10, 2026

Open

Cheadle, Cheshire, United Kingdom
On-site
Full-time · Mid

Apply with Referso

IT Support Analyst (Out of Hours)

Norton Rose Fulbright · Posted Nov 10, 2026

Open

Newcastle upon Tyne, England, United Kingdom
Hybrid
Full-time · Associate

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Provide 1st and 2nd line desktop support during out‑of‑hours shifts for a global law firm, handling incidents, requests and user administration across UK, Europe and Middle East offices.

Responsibilities

Act as single point of contact for phone calls and emails from staff
Troubleshoot IT problems related to software, hardware, access rights and mobile solutions
Log interactions in ServiceNow
Follow ITSM processes and ITIL best practice
Escalate issues appropriately

Skills

1st line support 2nd line support ITILv4 Microsoft Windows 11 Microsoft 365 PowerShell Automation technologies Microsoft Intune Microsoft Entra Microsoft Multi‑Factor Authentication

Service Desk Team Lead

Wanstor · Posted Nov 9, 2026

Open

Hybrid
Full-time
£40K–£45K per year

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Lead and manage the Service Desk team, ensuring SLA compliance, incident resolution, and continuous improvement of support processes.

Compensation

£40,000 - £45,000 / year

Responsibilities

Provide day‑to‑day management of the Service Desk function for a subset of customers
Drive the meeting of customer SLAs and an exceptional customer service
Ensure tickets are logged accurately and call queues are managed efficiently
Discover and diagnose customer issues effectively
Undertake a weekly review of team call queues

Skills

IT support 2nd line support ITIL principles incident management problem management change management stakeholder management project management

Desktop Support Engineer

Desktop Support Engineer

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IT Support Analyst (Out of Hours)

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Service Desk Team Lead

Compensation

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2nd line Support jobs

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Responsibilities

Skills

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