- De Leon Springs, Florida, United States
- On-site
- Full-time · Senior
- 5–7 years
Senior-level technical resource responsible for providing advanced support, troubleshooting, and operational guidance across the organization’s IT Service Desk team.
Responsibilities
- Provide support for hardware, software, and user account issues
- Support user onboarding/offboarding processes
- Mentor Tier I/II technicians and help develop their technical skills
- Serve as Tier III escalation for support issues related to Windows 10/11, Mobile device platforms, Basic Networking, Microsoft 365, Entra ID, Access issues, MFA/PIM, Conditional access
- Communicate effectively with users and leadership regarding outages, incidents, and projects
Requirements
- 5–7+ years of hands-on IT support or IT operations experience
- Nice to have: ITIL v4 Foundations