- Remote, United States
- Remote
- Full-time
- 5+ years
Guide customers through the process of integrating and implementing Keeper within their environment, ensuring a seamless transition from onboarding to full utilization.
Responsibilities
- Collaborate with customers to understand their specific business needs and objectives for using our services, conducting thorough needs assessments to gather requirements and tailor the implementation plan accordingly
- Configure Keeper to meet the unique requirements of each customer, ensuring optimal system performance and usability while customizing features, workflows, and integrations based on customer specifications
- Develop and deliver training sessions to educate customers on using Keeper effectively and efficiently
- Create comprehensive documentation, user guides, and knowledge resources to support customers in using the software
- Offer continuous level 2 related technical support to customers, adeptly troubleshooting issues and efficiently resolving any concerns as they arise while proactively recognizing and rectifying project-related risks and issues, promptly escalating them when required
Requirements
- Bachelor's degree in computer science, information technology, or a related field (or equivalent practical experience)
- Nice to have: PMP Certification
- Nice to have: IT experience
- Nice to have: Python
- Nice to have: French language proficiency