Technical owner and trusted advisor for a portfolio of Proscia’s highest-profile customers, driving resolution of complex issues and influencing product and engineering roadmaps.
Responsibilities
Own and manage strategic customer accounts
Investigate and resolve complex technical issues across application, infrastructure, and integrations
Lead incident response and major incident communication
Document troubleshooting and validation processes
Collaborate with Engineering, Product, and Customer Success to prioritize fixes and features
Requirements
Bachelor’s degree in Computer Science, Biomedical Engineering, or a related field
Nice to have: influencing product or engineering roadmaps
Nice to have: AI vision in technical support
Nice to have: experience in regulated or mission-critical environments
Lead and grow Cherub’s community of angel investors, venture capital firms, and family offices, managing onboarding, engagement, and revenue generation.
Locations (2)
New York, New York, United States
California, California, United States
Compensation
The base salary range for this role is $100,000-$120,000 per year, depending on experience and location. This role is also eligible for a performance bonus and uncapped commission, and includes company-covered health insurance and a career development stipend.
Responsibilities
Recruit investors and build a pipeline of angel investors, VCs, and family offices
Own white glove onboarding and lead introductory calls
Build lasting relationships and serve as primary point of contact
Grow Investor Pro and manage upgrade process
Build the sales pipeline and engine for private rooms
Own the bid response process for EMEA & APAC, orchestrating tender responses and delivering compliant, timely submissions for video technology projects.
Responsibilities
Lead bids end to end from bid/no-bid evaluation to final submission
Own the deadline, track progress, and escalate risks
Bring together Sales, Presales, and Technology Partner Managers to build winning proposals
Analyse requirements for compliance and flag risks
Write and edit according to APMP best practice
Requirements
Bachelor’s degree in Computer Science
Bachelor’s degree in Engineering
Bachelor’s degree in Telecoms
Master’s degree
Nice to have: Knowledge of Milestone portfolio (XProtect, BriefCam, Arcules)
Own and continuously improve a centralized intake, planning, and scoping process for incoming Web team requests, creating clarity and consistency across stakeholders.
Compensation
$153,000—$204,000 USD
Responsibilities
Own and continuously improve a centralized intake, planning, and scoping process for incoming Web team requests, creating clarity and consistency across stakeholders.
Lead sprint planning and prioritization based on business value, impact, and team capacity, balancing new initiatives with ongoing operational needs.
Translate cross-functional requests into actionable requirements, briefs, and project scopes that enable designers, content creators, and engineers to execute effectively.
Develop and maintain a two-quarter roadmap, refreshed each sprint, that provides visibility into priorities, dependencies, and delivery timelines.
Establish structured stakeholder review and approval workflows that streamline feedback, reduce rework, and keep projects moving forward.
Develop and improve higher education products and learning experiences, owning product components from planning through release and maintenance.
Compensation
The pay range for this position is between $50,000-$62,525 annually.
Responsibilities
Own development plans and assigned product outcomes across print and digital content, assessments, instructor resources, and related learning experiences
Validate customer problems through instructor, student, market, competitive, usage, and correction evidence; translate findings into clear content, learning-design, and release decisions
Guide authors, subject-matter experts, reviewers, and suppliers through scope, expectations, feedback, schedules, and quality standards
Make content-level decisions within approved strategy and standards, including developmental editing, assessment design, accessibility, evidence quality, metadata, permissions, and product consistency
Use AI and automation to accelerate appropriate work while verifying accuracy, context, bias, provenance, copyright and licensing considerations, and alignment to product voice and pedagogy
Requirements
Bachelor's degree or equivalent related experience in a relevant discipline, education, publishing, instructional design, communications, or a related field
Lead and motivate global identity operations teams to deliver on KPIs, improve quality, and drive automation and AI initiatives.
Compensation
For Phoenix, AZ-based roles: The base salary range for this role is USD $130,000 per year - USD $144,000 per year.
Responsibilities
Lead and motivate teams to deliver on KPIs within a time-sensitive, high-volume, and dynamic environment
Uphold top-quality identity operations through measurement of queue SLA, backlog, decision accuracy, fraud and reversal rates, and adherence to a rigorous quality assurance framework
Identify opportunities within queue, quality, and appeals data and create strategies to improve outcomes and reduce cost over time
Develop direct reports into high-performing people and process managers through coaching, calibration, and clear career pathways
Leverage data and work with cross-functional business partners to determine areas of opportunity and design continuous improvement and automation strategies
Requirements
Bachelor's degree or equivalent work experience
Nice to have: 8+ years of professional experience in operations, risk, compliance, fraud, trust & safety
Nice to have: 4+ years of experience managing managers and leading large teams
Nice to have: Experience in identity verification, fraud operations, or regulatory compliance
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