The Senior Analyst, Lending Business Technology & Support Enablement is responsible for supporting the successful testing, implementation and ongoing use of Commercial Lending technology solutions.
Compensation
$55,500.00 - $120,000.00
Responsibilities
Support UAT activities for Commercial Lending system enhancements, projects and releases
Review business requirements, acceptance criteria and solution documentation to understand expected system functionality
Translate business and system requirements into thorough, business-focused UAT test scenarios and test cases
Execute assigned test cases and maintain complete and accurate testing evidence
Identify, document and communicate defects, unexpected system behavior and potential requirement gaps
Requirements
Bachelor’s degree in Business or Finance
Nice to have: BMO’s Commercial Lending systems
Nice to have: commercial credit underwriting processes
Nice to have: Knowledge of the user acceptance testing (UAT) lifecycle
Support Indonesia and Malaysia clients as a Customer Success Manager, owning post-go-live lifecycle, driving adoption, resolving issues, and capturing growth opportunities.
Locations (2)
Jakarta, Jakarta Special Capital Region, Indonesia
Kuala Lumpur, Kuala Lumpur, Malaysia
Responsibilities
Own a portfolio of English- and Bahasa Indonesia/ Bahasa Malaysia-speaking accounts, driving product adoption, commercial growth & retention, and day-to-day relationship management
Build an understanding of clients' business models and payment flows to identify improvement opportunities
Use data, product knowledge and business understanding to drive and capture portfolio expansion opportunities (upsell, cross-sell, new use cases) in partnership with Account Management and Sales
Act as a day-to-day point of contact for client stakeholders on product usage and issue resolution
Manage solutioning discussions for new use cases, working with Product and Engineering teams
Customer Success ManagerNewXendit · Jakarta, Indonesia+1 more