Assesses and diagnoses complex problems and end-user needs, determines and implements cost-effective solutions within client constraints, provides Tier 1/Tier 2 IT support, AV/VTC troubleshooting, and user training.
Compensation
The estimated pay range for this role is $75, 427 to $102,000, with the final offer contingent on location, skillset, and experience.
Responsibilities
Assess and diagnose complex problems and end-user needs
Determine and implement cost-effective technically acceptable solutions
Provide Tier 1/Tier 2 IT support, endpoint and account support
Troubleshoot local AV/VTC issues and manage tickets
Set up equipment and coordinate reachback in a remote site environment
Requirements
Associate degree in IT and audiovisual technology, electronics, or related field
Nice to have: Security+ CE or equivalent DoD 8140 qualifying certification
The Customer Resolution Specialist provides a single point of contact resolution approach to provide exceptional customer support by ensuring inquiries and issues are resolved in a single interaction whenever possible.
Provide Tier 1 Help Desk support to internal employees through phone, chat, email, and ticketing systems.
Compensation
The pay range for this position is $24.00 - $27.00/hr.
Responsibilities
Provide Tier 1 Help Desk support to internal employees through phone, chat, email, and ticketing systems.
Troubleshoot technical issues related to Windows desktops and laptops, Mac devices, iPhones, iPads, software applications, hardware, VPN connectivity, audio, and microphones.
Perform password resets and basic account support.
Assist users with Duo MFA enrollment, authentication, and troubleshooting.
Install and troubleshoot software on Windows and Mac devices.
Polished, technology‑savvy Customer Service & Inside Sales Coordinator serving as first point of contact for customers at a growing specialty construction organization, combining customer service, inside sales support, CRM administration, and front‑office coordination.
Compensation
The pay range for this position is $25.00 - $27.00/hr.
Responsibilities
Serve as an initial point of contact for incoming customers and prospective clients, providing a professional and welcoming experience.
Answer incoming calls and emails promptly and professionally, and accurately assess customer needs.
Ask appropriate and thoughtful questions to qualify customer inquiries and determine the best next steps.
Enter, update, and maintain customer and lead information within the NetSuite CRM system with a high level of accuracy.
Distribute qualified leads and inquiries to the appropriate inside or outside sales team members in a timely manner.
Requirements
Nice to have: Experience with NetSuite or a similar CRM/ERP platform
Nice to have: Background in customer support, inside sales, inbound calls, or related roles in a professional setting
Nice to have: Strong communication and interpersonal skills that support effective collaboration with sales and operations teams
Nice to have: Interest in growing into areas such as inside sales, outside sales, permitting, customer operations, or team leadership
Support day‑to‑day sales operations for the hdesign account, managing leads, client communication, CRM administration and quotation support in a remote setting.
Responsibilities
Lead Management & Client Communication
Monitor and manage new hdesign enquiries and referrals
Respond to new leads promptly by email and telephone
Contact prospective clients to introduce hdesign services
Undertake regular follow‑ups with existing opportunities
Requirements
Nice to have: UK‑based sales or account management team experience
Client Success Specialist, APACNewInternational SOS · Tokyo, Japan
Inside Sales SpecialistAston Carter · Ruskin, US
Helpdesk Support SpecialistTEKsystems · Portland, US