Referso Jobs

Director Contact Center Operations

GT Independence · Posted Nov 9, 2026

Open

Remote
Remote
Manager
8+ years

Director Contact Center Operations

GT Independence · Posted Nov 9, 2026

Open

Remote
Remote
Manager
8+ years

GVP, Digital Transformation

TTEC · Posted Nov 10, 2026

Open

Senior
$265K–$280K per year

Apply with RefersoAI Apply on careers page

Lead and build an integrated digital transformation capability, shaping enterprise-level customer experience strategies and translating them into executable solutions.

Compensation

The anticipated starting salary range for individuals expressing interest in this position is $265,000-$280,000. This position is eligible to participate in an annual incentive program.

Responsibilities

Lead executive and client-facing workshops to define enterprise CX transformation strategies
Design future-state operating models blending AI, automation, digital platforms and human talent
Act as lead technology advisor on strategic opportunities
Oversee architecture of AI-driven solutions
Ensure proposed technology, AI and automation solutions are scalable, secure and commercially viable

Requirements

Bachelor’s degree or equivalent practical experience; advanced degree preferred

Skills

Executive leadership Digital transformation Customer experience Solutioning Consulting

Senior BP Project Management Specialist

Medtronic · Posted Nov 9, 2026

Open

Nanakramguda, Telangana, India
Senior
7+ years

Apply with RefersoAI Apply on careers page

Lead and manage Knowledge and AI-assisted content operations within Medtronic’s Global IT Support Organization.

Compensation

Medtronic offers a competitive Salary and flexible Benefits Package

Responsibilities

Review the knowledge queue and AI-drafted suggestions; apply style, metadata and route for approval.
Tune synonyms and semantic search; run UAT for a new Agent Assist snippet addressing the top call driver.
Lead a KCS huddle with Content Owners; convert Problem RCA into a reusable article; configure Virtual Agent intent hints.
Publish a mini-report from the Knowledge dashboard highlighting precision/recall and zero-result trends.
Operational owner of the day-to-day Knowledge process and AI-assisted content operations.

Requirements

Bachelor’s or Master degree or equivalent
Nice to have: ITIL 4 practice-level or Managing Professional
Nice to have: multi-language content pipeline
Nice to have: A/B testing design
Nice to have: GenAI moderation workflows

Skills

ITIL v3 Practitioner/Professional ITIL 4 practice-level or Managing Professional

Senior BP Project Management Specialist

Medtronic · Posted Nov 9, 2026

Open

Nanakramguda, Hyderabad, India
Full-time · Senior
7+ years

Apply with RefersoAI Apply on careers page

Operational owner of the day-to-day Knowledge process and AI-assisted content operations, focusing on ITSM, ServiceNow administration, and knowledge management.

Compensation

This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).

Responsibilities

Operational owner of the day-to-day Knowledge process and AI-assisted content operations.
Front-line partner to GSD and process peers to ensure knowledge appears at the point of need.
Co-administrator of the Knowledge dashboard; translate analytics into actions (synonyms, content fixes, experiments).
Execute intake → review → approve/publish → retire; enforce style/taxonomy/metadata standards; maintain human-in-the-loop review for AI-drafted content.
Configure and tune ServiceNow Knowledge (roles, categories, synonyms, feedback), and partner on Predictive Intelligence, Agent Assist snippets, and Virtual Agent intents.

Requirements

Bachelor’s degree
Master’s degree
Nice to have: ITIL 4 practice-level
Nice to have: Managing Professional
Nice to have: Predictive Intelligence

Skills

ITIL v3 Practitioner/Professional ITSM support/process roles

Custom Software Engineer

Accenture · Posted Nov 6, 2026

Open

Bengaluru, Karnataka, India
Full-time · Director
12–15 years

Apply with RefersoAI Apply on careers page

We are looking for a seasoned Manager – CCAI Architect with deep expertise in designing and delivering enterprise-grade Conversational AI solutions using Google Cloud's Contact Center AI (CCAI) suite or Google Customer Experience.

Responsibilities

Own the end-to-end architecture and solution design for large-scale CCAI implementations across industries.
Define best practices, reusable frameworks, and architectural patterns using Google Dialogflow CX, Agent Assist, Knowledge Bases, and Gen AI capabilities.
Act as a strategic advisor to stakeholders on how to modernize and transform customer experience through Conversational AI.
Lead technical teams and partner with product, operations, and engineering leaders to deliver high-impact AI-first customer service platforms.
Oversee delivery governance, performance optimization, and scalability of deployed CCAI solutions.

Requirements

15 years full time education
degree in computer science, mathematics, or a related field
Nice to have: Cloud Data Architecture
Nice to have: Cloud ML/PCA/PDE Certification
Nice to have: Genesys Cloud CX

Skills

Google Cloud Machine Learning Services CCAI Dialogflow CX

Senior Google CCAIP Engineer

Miratech · Posted Nov 5, 2026

Open

Remote, United States
Remote
Senior
5+ years

Apply with RefersoAI Apply on careers page

Build, configure, and test customer contact center solutions on Google's Contact Center AI (CCAI) Platform.

Compensation

Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, and a relocation program.

Responsibilities

Build and configure DTMF IVR menu structures in Google CCAI Platform, including menu hierarchies, keypad mappings, prompt sequences, and navigation logic.
Configure IVR messaging and multilingual prompts, including greetings, language selection, invalid-input handling, recording consent, after-hours messages, and overcapacity notifications.
Implement call flows and routing configurations, including queue assignments, fallback rules, overflow handling, callbacks, and warm and cold transfers.
Configure integrations with CRM systems, virtual agents, Agent Assist, and agent desktop components according to approved technical specifications.
Develop and execute test cases covering IVR menu paths, routing scenarios, transfers, timeouts, and edge cases; support customer user acceptance testing (UAT) and resolve configuration defects.

Requirements

Nice to have: telephony protocols and technologies
Nice to have: SIP
Nice to have: SIPREC
Nice to have: call recording
Nice to have: quality management integrations

Skills

Director of AI Strategy & Solutions – Global Contact Centre

SS&C Technologies · Posted Nov 5, 2026

Open

Basildon, Essex, United Kingdom
Hybrid

Apply with RefersoAI Apply on careers page

Lead AI vision and strategy for a global contact centre, designing, implementing and governing AI solutions across voice, chat and digital channels.

Responsibilities

Own the AI vision and strategy for the global contact centre
Lead AI solution design, development and delivery
Identify, prioritise and deliver AI transformation opportunities
Lead AI technology selection and integration
Drive innovation through market intelligence and industry best practices

Skills

AI technologies conversational AI virtual agents agent assist knowledge automation intelligent routing analytics quality automation contact centre infrastructure telephony platforms

Agent Assist jobs

Responsibilities

Requirements

Skills

Compensation

Responsibilities

Requirements

Skills

Compensation

Responsibilities

Requirements

Skills

Compensation

Responsibilities

Requirements

Skills

Responsibilities

Requirements

Skills

Compensation

Responsibilities

Requirements

Skills

Responsibilities

Skills

Benefits

Benefits

Benefits

Benefits

Benefits