Analyze business requirements and translate them into well‑defined user stories, functional requirements, process flows, acceptance criteria, and supporting documentation.
Ask appropriate questions and challenge assumptions to ensure requirements address the underlying business problem.
Document current‑state and future‑state business processes and identify gaps, dependencies, impacts, and opportunities for process improvement.
Work with Product Managers and CX Leads to refine requirements and ensure proposed solutions align with established CX product strategy, architecture, standards, and business processes.
Support backlog refinement and iteration planning by ensuring requirements and user stories are sufficiently understood, documented, and prepared for development.
Requirements
Bachelor’s degree in Business, Computer Science, Information Systems, Engineering, or a related discipline, or equivalent relevant professional experience.
Nice to have: Knowledge of Sales, Marketing, Field Service, Customer Service, quoting, or other customer‑facing business processes
Nice to have: Experience with platforms such as Microsoft Dynamics 365, Oracle CX, Oracle CPQ, or similar enterprise applications
Nice to have: Experience working with globally distributed teams and enterprise‑scale solutions
We are seeking an experienced Salesforce Data Migration Lead to lead enterprise-scale Salesforce data migration initiatives involving Salesforce Data Cloud, Sales Cloud, Service Cloud, Marketing Cloud, Financial Services Cloud (FSC), or other Salesforce platforms. The ideal candidate should have proven experience in planning, executing, and governing complex data migration projects while collaborating with business stakeholders, solution architects, and development teams to ensure seamless migration with minimal business disruption.
Locations (2)
Holmdel, New Jersey, United States
null
Compensation
Rate: $75/hr. on W2
Responsibilities
Lead enterprise-scale Salesforce data migration initiatives involving Salesforce Data Cloud, Sales Cloud, Service Cloud, Marketing Cloud, Financial Services Cloud (FSC), or other Salesforce platforms.
Plan, execute, and govern complex data migration projects.
Collaborate with business stakeholders, solution architects, and development teams to ensure seamless migration with minimal business disruption.
Lead requirement gathering workshops, configure and implement O9 planning models, design future-state planning processes, translate business requirements into functional specifications, validate data models, perform solution testing, facilitate user training, support go-live and continuous improvement initiatives.
Compensation
Along with competitive pay, as a full-time Infosys employee you are also eligible for the following benefits:
Responsibilities
Lead requirement gathering workshops with business teams
Configure and implement O9 planning models, business rules, workflows, KPIs, and planning processes
Design future-state planning processes aligned with industry best practices
Translate business requirements into functional specifications and support technical development teams
Validate data models, planning hierarchies, master data structures, and planning parameters
Requirements
Bachelor's degree in Engineering, Supply Chain, Operations Management, Computer Science, or related discipline
Nice to have: Bachelor's degree or foreign equivalent
Nice to have: 1+ full lifecycle O9 implementation projects
Nice to have: Experience in Consumer Goods, Manufacturing, Retail, Pharma, or CPG industries
Nice to have: Knowledge of SQL and data mapping concepts
Lead end-to-end system analysis activities, translating business requirements into high-quality functional solutions while ensuring delivery milestones are achieved.
Responsibilities
Lead end-to-end system analysis activities, translating business requirements into high-quality functional solutions while ensuring delivery milestones are achieved.
Act as the key functional expert, bridging business and technology teams to resolve complex functional and technical challenges.
Drive functional solutioning and ensure requirements are clearly understood across Development, QA, and business teams.
Partner with testing teams to validate solutions and ensure delivered functionality aligns with approved Functional Specification Documents (FSDs).
Collaborate with platform vendors and project stakeholders throughout the implementation lifecycle to ensure seamless delivery and successful outcomes.
Contact Center Solutions Specialist to join the team in Lisbon, focusing on gathering business requirements, designing, implementing, and managing Contact Center and Unified Communications solutions.
Responsibilities
Gather and analyze business requirements through stakeholder engagement and user discovery sessions
Design, implement, and manage Contact Center and Unified Communications solutions
Lead the technical and functional design of new capabilities, ensuring scalability, modularity, and reusability
Optimize platform performance, architecture, compliance, and operational efficiency across internal and third-party solutions
Maintain technical documentation and ensure consistent development, deployment, and support processes
Lead end-to-end solution design for business initiatives and transformation programmes, managing a geographically distributed team of Business Analysts and driving global solution design and delivery across DHL Global Forwarding products.
Responsibilities
Lead end-to-end solution design for business initiatives and transformation programmes
Manage key DGF Operations-related solution design and processes across products
Analyse business requirements and translate them into solution architectures and technical designs
Define application, integration, data and process flow designs
Ensure solution scalability, maintainability, performance and reliability
Requirements
Bachelor's degree or equivalent qualification in Logistics / Freight Forwarding, Business Administration or Information Technology
Lead or participate in product management initiatives and deliverables for product lines or services, contributing to product analysis, market research, and ensuring compliance.
Responsibilities
Lead or participate in product management initiatives and deliverables for product lines or services
Contribute to product analysis across applicable markets, conduct market research and market results-oriented analysis
Review and analyze marketing programs for new products or enhancements including identification of market segments, product positioning, product bundling, pricing and profitability
Resolve moderately complex issues and lead team to meet project goals, objectives and deliverables
Ensure programs adhere to compliance, privacy regulations and policies
Senior technical leader responsible for designing, developing, configuring, and supporting enterprise ServiceNow solutions across multiple business and IT domains.
Locations (2)
Taguig City, Philippines
Philippines
Responsibilities
Serve as the senior developer for ServiceNow-enabled capabilities across multiple modules including IT Service Management (ITSM), Customer Service Management (CSM), Governance, Risk & Compliance (GRC), Hardware Asset Management (HAM), IT Operations Management (ITOM), Strategic Portfolio Management (SPM), and custom applications.
Provide technical leadership on ServiceNow development standards, architecture patterns, and platform best practices while mentoring junior developers and administrators.
Design and develop ServiceNow applications, workflows, integrations, portal experiences, and automation capabilities that support business objectives.
Collaborate with architects and stakeholders to ensure solutions align with platform strategy, architectural standards, security, performance, and scalability requirements.
Participate in Agile delivery teams, lead technical reviews, perform testing and validation activities, and support release planning and user acceptance testing.
Requirements
Bachelor's degree in Computer Science, Information Systems, Software Engineering, or a related field, or equivalent combination of education and experience.
Nice to have: ServiceNow Certified System Administrator (CSA)
Nice to have: ServiceNow Certified Application Developer (CAD)
Nice to have: ServiceNow Certified Implementation Specialist (ITSM, CSM, GRC, ITOM, or related modules)
Nice to have: ITIL Foundation Certification or higher
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