Provide expertise, consultative advice, guidance, and coaching to build knowledge and expertise in change management principles, methodologies, and tools while helping leaders and teams transition through change.
Responsibilities
Provide expertise, consultative advice, guidance, and coaching to build knowledge and expertise in change management principles, methodologies, and tools
Enhance leaders' capabilities to understand how change impacts people
Support leaders, partners, and stakeholders in their role as change champions
Collaborate with project managers, business analysts, process improvement specialists, and leadership
Develop and implement change management strategies, plans, and frameworks
The position has a primary responsibility to support internal and external customers through management and maintenance of existing customer interface, requests, and relationships, as well as assisting the customer care team to onboard all clients, assure client contract accuracy, mitigate past due accounts through proactive customer communications, management and related activities.
Responsibilities
Engage in communication platform including CRM activities, customer touchpoint activities, phone interaction, email, and additional customer communication
Interact with staff to facilitate and execute proper account creation, shipment validations, and tracking, along with general operations and administrative functions
Handle customer requests, research, and preparing management reports and spreadsheets
Perform account receivable activities including payment processing, collection activities for past due accounts, sales tax inquiries, consolidation of accounts, invoices, and statements inquiries
Maintenance of existing customers including scent changes, account maintenance, RMAs, credit memos, contracts, accounts receivable, and operational activities around customer shipments
Responsible for prospecting and generating new commercial business through cold calling and field-based activity to acquire contracted permanent commercial sales.
Responsibilities
Identify leads, manage prospects, and acquire new business
Determine customer needs and propose appropriate service solutions
Conduct cold call and prospecting activities that result in scheduled first appointments and follow-up appointments with decision makers
Prepare and deliver sales proposals/presentations to key decision makers to close the sale
Propose customer solutions that are compliant with appropriate local, state and federal regulations
Requirements
Nice to have: 2 years outside business-to-business sales experience
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