Manage outreach programs to strengthen Cova’s relationships with legal cannabis retailers, handling client inquiries, satisfaction, churn, and product updates.
Salary: Denver, CO salary range: $65,000 – $70,000 USD
- Work with store management to improve client satisfaction and troubleshoot issues.
- Promote and facilitate the adoption of new Cova features through outreach methods, and present these features, services, or products for upselling opportunities.
- Coordinate with store management to provide training on the Frontend Point of Sale (POS) system, a tablet-based module for ordering and transactions, as well as the Backend system, a web-based platform used for accounting, purchasing, promotions, reporting, and supervisory tasks.
- Keep communication channels active with integration partners to address client needs, create quotes, and develop integration packages.
- Monitor and record all activities related to customer interactions to ensure comprehensive service management.
- Associate degree in Business Administration or equivalent experience
- Nice to have: Technical Software Support experience
- comprehensive benefits package
- flexible hybrid working environment
- generous vacation and sick time policies
- maternity, adoption, and paternity leave salary top ups
- ten “New Baby Days”
