- Dallas, Texas, United States
- On-site
- Full-time · Mid
- 2+ years
Acts as central contact for assigned event business (group, social, catering, events) creatively bringing together customer visions and budgets with property resources to exceed customer expectations and meet/exceed property goals.
Responsibilities
- Responsible for the overall review of all Sales/Catering bookings turned over from the Sales department to ensure all information is included in files and/or Delphi/Salesforce
- Responsible for personal engagement via phone immediately following the Sales turnover process to introduce themselves as their primary contact
- Meets with customer to understand needs, offer suggestions, and determine all set-up needs, equipment and menu items
- Identifies opportunities to cross-sell and up-sell services to optimize total revenue potential and guest experience
- Hosts or participates in site inspections and client presentations to ensure property's offerings are showcased
Requirements
- High school diploma or GED
- Bachelor’s degree in Hospitality Management (desired)
- Nice to have: Food and wine pairing