Lead and support the dynamic Guest Services TEAM while helping create a welcoming, seamless, and memorable experience for every guest. Oversee training, coaching, and daily operations of the hotel's guest services functions including front desk, reservations, audit, and guest services.
Compensation
$70,000–$75,000 annually, depending on experience
Responsibilities
Lead, train, coach, and support the Guest Services TEAM
Oversee daily front desk, reservations, audit, and guest service operations
Set the standard for exceptional guest service through hands-on leadership
Communicate and coordinate effectively with TEAM members and other hotel departments
Work collaboratively as a TEAM contributor while also managing responsibilities independently
Requirements
College degree or coursework in a hospitality-related field
Senior Sales Manager responsible for generating new business, maintaining client relationships, and supporting the Director of Sales to achieve property revenue goals.
Responsibilities
Consistently achieve and exceed assigned revenue and production goals through proactive sales efforts
Identify, solicit, and secure new business through prospecting, networking, and market engagement
Manage and grow a portfolio of key accounts while developing new client relationships
Partner closely with the Director of Sales to support overall sales strategy and lead generation efforts
Respond to leads, RFPs, and inquiries with urgency and strategic positioning to maximize conversion
Support the execution of transitioning hotels across Marriott International brands in the US & Canada, focusing on hotel terminations and relicensing.
Responsibilities
Provide support for multi-unit project management for hotel relicensing and terminations
Provide remote support for hotel relicensing through email, calls, webinars, Microsoft Teams, and video conferences
Oversee EID creation process, registration for business applications, audit user access, and complete access removal and registration for incoming management companies
Review overall performance of hotels in areas including digital performance, guestVoice, loyalty, and accountability
Coordinate initial contact and email notifications to owners/managers and conduct introduction calls
Requirements
Bachelor’s Degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management or related major
Nice to have: Hotel Front Office or Rooms operations experience
Nice to have: Experience with and strong working knowledge of Marriott systems
Coordinates all arrangements and details for clients' functions, managing workflow within and between hotel departments to ensure clear communications and seamless execution of event details.
Responsibilities
Answer phones in sales office
Work with clients on all aspects of their event
Be proficient in FOSSE, Sales Force & diagraming programs
Generate fully detailed Event Orders
Distribution of Daily Events report for next day’s functions
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