Provides advanced back‑office case management support and acts as a guest advocate for complex concerns.
Compensation
$19.15 - $24.85
Responsibilities
Serve as a Guest Advocate by collaborating with internal and external partners to understand guest requests and ensure swift resolution of issues.
Take ownership of escalated guest concerns and ensure all issues are fully resolved.
Research guest accounts and interactions to identify knowledge gaps, process opportunities, and root causes.
Capture accurate and detailed notes to summarize guest interactions and account activity.
Address guest needs by utilizing soft skills, discovery and needs identification techniques, problem‑solving abilities, available tools, and knowledge of company products, services, and policies.
Requirements
High school diploma or general education degree (GED)
The incumbent works under direct supervision to learn the principles and practice basic animal care, husbandry, colony management, animal room maintenance and operations, information systems and record keeping.
Compensation
Hourly Wage $19.25hr
Responsibilities
Learn, practice and demonstrate with guidance basic proficiency in animal care, husbandry, colony maintenance, room maintenance and operations, sanitation, record keeping and relevant information systems, standard operating procedures, and staff request.
Transports clean and soil supplies through materials airlock.
Progresses from straight transfer (no pups) to cages w/litter, aging, sexing, and weaning.
Cage changing according to PI staff requests.
Successful and accurate daily Welfare check for proper food, water, bedding and wellbeing.
The Cloud Billing & Operations Specialist will serve as the financial subject matter expert for our company’s cloud business. The Specialist will collaborate with cloud partners, cloud teams, internal sales teams and accounting teams to successfully bill, process payments and resolve accounting issues for our customers and partners.
Compensation
The estimated annual pay range for this position is $60,000 - $95,000 which includes a base salary and bonus.
Responsibilities
Obtain customers cloud data from cloud partners and collaborate with Accounting, AX, BI, CRM, MySHI and other teams as needed to process and automate workflows with applicable data reporting
Process and manage the monthly AX and ordering processes supporting cloud transaction finances for AWS, GCP, and other cloud business
Utilize internal/external reporting and processing tools to accurately and timely process billing
Investigate customer payment disputes and follow-up with SHI, client or partner accounting teams with their findings
Compile and publish financial reports internally, externally and to clients
Owns, coordinates, and supports projects and operational activities across the Finance Department to improve efficiency and profitability.
Compensation
The estimated annual pay range for this position is $50,000 - $70,000 which includes a base salary and bonus. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual.
Responsibilities
Build and document official processes and procedures for new projects and programs.
Provide Sales and leadership with consistent, recurring business intelligence (BI) reporting on project and program effectiveness through regular meetings and status updates.
Partner with relevant stakeholders to develop scalable and efficient processes and workflows.
Collaborate with Leadership, Sales, Contracts, channel partners, and distribution teams on potential future initiatives.
Continually identify opportunities to increase overall profitability through improved processes and tools.
Business Support Specialist in het supply chain team, verantwoordelijk voor het beheer en de ondersteuning van diverse IT-systemen en het implementeren van IT-oplossingen.
Responsibilities
Verdiepen in diverse IT-systemen (Ax, OBJ) en dagelijks problemen oplossen voor eindgebruikers
Toezien op de goede werking van IT-systemen
Ontwikkelen van maatwerk IT-oplossingen met Excel, Power BI en andere applicaties
Overdragen van IT-kennis aan eindgebruikers
Opvolgen van nieuwe technologieën zoals copilot
Requirements
Bachelor/master of gelijkwaardig door ervaring
Nice to have: ervaring met Ax, OBJ en andere IT-pakketten
Nice to have: interesse in nieuwe IT applicaties
Nice to have: kennis van nieuwe technologieën zoals copilot
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