- San Pedro Garza García, Nuevo León, Mexico
- 3+ years
Provide functional and technical support for Blue Yonder SaaS customers in Supply Chain Planning solutions.
Responsibilities
- Provide functional and/or technical support during customer upgrades, deployments, rollouts, and post-production phases
- Maintain positive customer relationships by resolving conflicts and issues, managing expectations, and instilling confidence in Blue Yonder Planning Solution Operate Team
- Provide advice to Blue Yonder partners and customers regarding industry best practices and process methodology
- Document learnings and create knowledge articles for repeated cases
- Bring in new ideas for automation, re-use and service improvements
Requirements
- Bachelor’s degree required, major in Computer Applications, Industrial Engineering, Supply Chain Management, or other equivalent technical fields
- Master’s degree preferred