- Toronto, Ontario, Canada
- CA$82K–CA$115K per year
- 5+ years
Own key customer relationships and drive outcomes for a portfolio of accounts
Compensation
Pay range: $82,000- $114,800, depending on experience and skill set
Responsibilities
- Be accountable for all aspects of customer experience for the portfolio of 10-25 clients, assigned to you
- Establish trusted/strategic advisor relationship with clients and drive continued value of our solutions and growth within the portfolio
- Establish and drive the governance model to monitor service deliverables and improvement opportunities (customer meetings, roadmap sessions, project calls, customer health checks, SLA reporting, financial oversight)
- Work with customers to establish critical goals and KPI’s I.e., Customer Success Planning
- Be aware of all incidents, projects and activities that CDW’s Managed and Professional Services are engaged in for your assigned customers
Requirements
- College or University Degree in a relevant field (Computer Science, Management Information Systems) or comparable work experience
- Nice to have: Advanced ITIL Certification
- Nice to have: Experience with Customer Success tools (e.g., Gainsight)
- Nice to have: Lean/Six Sigma Belt Certification
- Nice to have: Business Relationship Management Professional Certification (BRMP)