The role focuses on identifying and eliminating repetitive manual work across Windows, Linux, Storage, and Backup teams by codifying best practices into automation using tools like Ansible, Terraform, and Terraform.
Responsibilities
Partner directly with Steady State teams to understand day-to-day operational work through interviews and shadowing.
Mine and analyze ServiceNow ticket data to identify recurring, manual, and time-consuming tasks, and quantify their frequency and effort.
Prioritize automation opportunities based on ticket volume, risk, and operational impact, and build use cases in partnership with Steady State leadership.
Codify best practices, critical procedures, and common maintenance/deployment tasks into reusable Ansible playbooks and roles.
Design and maintain Infrastructure as Code (IaC) using Terraform for repeatable provisioning and configuration.
Administers enterprise systems hosting applications and services that support mission-critical operations, serving as a journeyman-level team member who balances day-to-day support with small-scale design and improvement projects spanning server builds, virtualization, troubleshooting, and security controls in a secure federal environment.
Responsibilities
Manage Windows and/or Linux server environments, including system builds, patching, performance tuning, and backup operations
Troubleshoot end-to-end issues involving operating systems, network connectivity, and application dependencies using logs and monitoring tools
Maintain virtualization platforms, including virtual machine provisioning, resource allocation, and template management
Use scripting or automation tools to streamline routine administration tasks and configuration changes
Implement and monitor security controls such as hardening baselines, access controls, and audit logging
Requirements
Bachelor's Degree in Information Technology, Computer Science, or a related field, or equivalent relevant experience
