Personal Bankers are responsible for providing products and services to enhance customer relationships, educating them on financial needs, and recommending products through in-person interactions and outbound calling.
Compensation
Salary Range: $37,440 - $52,800
Responsibilities
Open new accounts
Submit loan applications
Comply with Bank policies, procedures, and regulatory banking requirements
The full-time Customer Service Representative (Teller) plays a crucial role in ensuring a positive banking experience for our clients in our Bishop branch location. This position is responsible for handling customer transactions efficiently and accurately, while also providing exceptional service.
Compensation
Salary Range: $19.23- $26.44 per hour (good-faith estimate upon hire)
Responsibilities
Process customer transactions, including deposits, withdrawals, and loan payments with accuracy and efficiency.
Provide information about bank products and services, assisting customers in making informed decisions.
Address customer inquiries and resolve issues in a timely and professional manner.
Maintain compliance with banking regulations and internal policies to ensure the security of customer information.
Collaborate with team members to achieve branch goals and enhance the overall customer experience.
Requirements
High school diploma or equivalent
Nice to have: Experience in banking or financial services industry
Nice to have: Familiarity with banking software and technology
The Lockbox Processor is responsible for the processing and reporting of receivables for commercial/municipal Lockbox clients and Bank customer internal loan payments.
Compensation
The expected rate of pay for this position is shown above. Compensation offers are based on a wide range of factors including relevant skills, training, experience, education and, where applicable, licenses or certifications obtained. Market and organizational factors are also considered. In addition to your base rate of pay and a competitive benefits package, successful candidates may be eligible to receive cash or equity-based incentives based on the role and performance.
Responsibilities
Processes and keys Lockbox client receivables deposits and customer internal loan payments utilizing Lockbox software.
Prepares remittance and correspondence related to processed receivables and distributes to Lockbox clients daily.
Generates and reviews monthly reports. Escalate any discrepancies to the Senior Lockbox Processor
Demonstrates the standards and principles of the Five Star Bank Experience in every interaction with internal and external customers and associates.
Incorporates the high-performance behaviors of teamwork, leading by example and service in every facet of work.
The Universal Banker serves as a full service, single point of contact in the branch for SouthState customers’ financial needs. The position operates in the dual capacity of a Teller and FSR providing exceptional customer service in both transactional and account management.
Responsibilities
Serves customers quickly, accurately, efficiently, and confidentially according to the South State Bank Service Standards.
Knows and understand the products and services offered by the Bank.
Able to identify customer needs and expectations by listening for clues.
Seeks the opportunity to expand customer relationships by making referrals as outlined in the goals for this position.
Presents a neat and professional personal appearance, in accordance with bank policy.
Support residential and consumer loan servicing by processing payments and payoffs, assisting with escrow, tax payments, insurance claims, loan modifications, and mortgage cancellations, while maintaining accurate loan records and providing responsive client service.
Compensation
$23.00 - $28.20 an hour | $45,000 - $55,00 Annually
Responsibilities
Assist with Quality Control loan servicing reviews
Assist with Loan Modifications
Process mortgage cancellations through CSC software & update corresponding spreadsheets/folders
Process/Organize Insurance Claims & Checks
Assist in the set-up of all auto-payments (TMS) and perform auto-pay maintenance
Supports the Commercial Banking line of business by providing exceptional service and operational support to associates and clients, managing client requests, facilitating account operations, and ensuring accurate documentation and transaction completion.
Responsibilities
Manages client requests and facilitates account operations
Prepares and coordinates annual relationship reviews
Assists with opening new accounts and ensuring complete documentation
Inputs information into lending system and facilitates deal submissions
The Operations Analyst is responsible for assisting teams within operations to identify, plan and complete projects, documenting business processes, and providing support to branches, treasury, and lending personnel.
Responsibilities
Serves as an agent of change, finding new opportunities to serve our clients and bring new capabilities to the market.
Assists with training and guidance to team members with respect to understanding, processing and managing the workload.
Assists in the development and implementation of operational plans, policies, procedures, and goals that further scalability, automation and efficiency.
Collaborates with key leaders and stakeholders and guides change for scalability and automation.
Fosters strong relationships with key leaders and stakeholders across the bank to ensure collaboration and effective communication with other teams.
The Universal Banker plays a pivotal role in delivering comprehensive financial services to clients by combining the responsibilities of a teller and a personal banker.
Responsibilities
Process daily banking transactions including deposits, withdrawals, transfers, and payments accurately and efficiently.
Provide personalized financial guidance to customers by assessing their needs and recommending suitable banking products and services.
Open and close accounts, assist with loan applications, and support customers in resolving account issues or discrepancies.
Maintain compliance with banking regulations and internal policies to ensure the security and confidentiality of customer information.
Collaborate with team members and management to meet branch sales goals and deliver exceptional customer service.
Requirements
High school diploma or equivalent
Associate degree or higher preferred
Bachelor’s degree in finance, business administration, or related field
Nice to have: Experience with loan processing and financial advising
Nice to have: Familiarity with compliance standards such as BSA/AML regulations
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