- Noida, Uttar Pradesh, India
Provide product escalation support to Thales Client Services, diagnosing complex customer deployments and collaborating with global teams to improve product quality and customer experience.
Responsibilities
- Work closely with global support engineers on customer escalation issues
- Configure and duplicate customer environments for diagnosis
- Identify root causes and improve support processes
- Collaborate with development teams to validate fixes
- Participate in 24x7 support rota
Requirements
- Bachelor’s degree in computer science /engineering or technical field or equivalent experience
- Nice to have: Basic scripting (Bash, Python, PowerShell)
- Nice to have: Automation mindset
- Nice to have: Basic Git familiarity