The Seasonal Digital Lead supports the Store Manager and Assistant Store Managers in leading customer-focused, efficient and productive digital fulfillment during the holiday season, focusing on Ship From Store (SFS), Buy Online Pick Up in Store (BOPIS), and Same Day Delivery.
Responsibilities
Displays a customer-focused mindset and ensures associates assigned to digital fulfillment deliver an accurate, timely and positive customer experience.
Takes ownership of daily SFS execution during assigned shifts, actively picking, packing and shipping orders to meet fulfillment expectations.
Prioritizes and delegates digital fulfillment tasks based on order age, service deadlines and incoming demand.
Holds self and associates assigned to digital fulfillment accountable for order accuracy, productivity and timely completion of assigned tasks.
Coaches associates and provides feedback on fulfillment processes, technology, packaging standards and performance.
The Seasonal Digital Lead supports the Store Manager and Assistant Store Managers in leading customer-focused, efficient and productive digital fulfillment during the holiday season. This role is dedicated to Ship From Store (SFS), Buy Online Pick Up in Store (BOPIS), and Same Day Delivery.
Responsibilities
Lead customer-focused, efficient and productive digital fulfillment during the holiday season.
Support Ship From Store (SFS), Buy Online Pick Up in Store (BOPIS), and Same Day Delivery.
Inspire and motivate associates by exhibiting core value behaviors, providing direction and coaching.
Hold self and others accountable to digital fulfillment standards and procedures.
Actively fulfill orders, picking, packing and shipping orders.
Seasonal Digital Lead supports store leadership in managing digital fulfillment during the holiday season, overseeing Ship From Store, BOPIS, and Same Day Delivery operations.
Responsibilities
Displays a customer-focused mindset and ensures associates deliver accurate, timely customer experience
Takes ownership of daily SFS execution during assigned shifts, actively picking, packing and shipping orders
Prioritizes and delegates digital fulfillment tasks based on order age, service deadlines and incoming demand
Coaches associates and provides feedback on fulfillment processes, technology, packaging standards and performance
Monitors order queues, backlog and fulfillment progress; adjusts workflow and escalates risks to store leadership
Cashier and sales associate responsible for operating the register, maintaining store cleanliness, and providing customer service in a retail environment.
Responsibilities
Greet customers and operate the register with accuracy and speed
Become an expert in lottery, cigarette, and alcohol sales ensuring compliance with age verification and legal requirements
Offer friendly service and upsell customers to increase sales
Keep the inside and outside of the store clean and safe, including deep cleaning restrooms, sanitizing gas pumps, picking up litter, and taking out trash
Stock shelves, coolers, and displays to keep merchandise fresh and full
Requirements
Nice to have: Previous retail or customer service experience