As a Service Advisor, you will be a key member of our service team, responsible for providing outstanding customer service and ensuring the smooth operation of the service department.
Compensation
Compensation (Draw / Commission):
Responsibilities
Greet customers in a friendly and professional manner.
Listen to customers' concerns and accurately document their vehicle issues.
Provide detailed explanations of recommended services and repairs.
Communicate estimated costs and obtain customer approval for services.
Schedule appointments and manage service bay availability.
Operate assigned machine, monitor process indicators, perform basic setup and part changes, handle raw materials and finished parts, record process and quality data, perform first-level maintenance, and follow SOPs and safety rules.
Responsibilities
Operate one assigned machine
Monitor process indicators
Perform basic setup and part changes
Handle raw materials and finished parts
Record process and quality data
Requirements
Nice to have: Vocational training or relevant production experience
Operate assigned machine, monitor process indicators, perform basic setup and part changes, handle raw materials and finished parts, record process and quality data, perform first‑level maintenance, and follow SOPs and safety rules.
Responsibilities
Operate one assigned machine
Monitor process indicators
Perform basic setup and part changes
Handle raw materials and finished parts
Record process and quality data
Requirements
Vocational training or relevant production experience
Nice to have: Vocational training or relevant production experience
Front-line customer service advisor at Micro Center’s Knowledge Bar, guiding customers through technical service intake and recommending value-added services.
Responsibilities
Serve as the trusted point of contact for walk-in or scheduled customers at the Knowledge Bar
Listen actively to customer concerns and guide them through appropriate service solutions and offerings
Recommend value-added services such as PriorityCare+, Data Backup, ESET, and other products and services in a consultative and helpful manner
Clearly communicate estimated pricing, timelines, and expectations at time of check-in
Assist in basic troubleshooting and accurately route work orders to the appropriate service queues