The Manager, Box Office & Guest Relations oversees New York’s box office and lounge reservationist team, holding them to the highest standard of service and hospitality. This team member can easily handle ticketing and lounge reservations, sell the show and add-on experiences, while delivering an outstanding hospitality and guest experience.
- Leads, trains, and supports a team of 3-4 full-time and part-time Box Office Associates and lounge reservationists, and builds schedules that cover every performance without overtime
- Manages the flow of emails and phone calls to the box office team through Zendesk so every guest hears back quickly
- Oversees Spektrix and Zendesk for the New York show, keeping information accurate and helping the team feel confident on both systems
- Tracks and shares box office reporting in Spektrix and Zendesk as needed or requested
- Looks after Greenlight Lounge reservations for pre-show and post-show guests, and connects VIP Room private event inquiries with the events team
- Nice to have: Box office experience in theater or live entertainment
- Nice to have: Group sales
- Nice to have: VIP packages
- Nice to have: Helping open a new venue or production
- Nice to have: Second language