Business Procedures jobs

Agency Support Analyst

Michigan Farm Bureau Family of Companies · Posted Nov 9, 2026

Michigan, United States

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Provide Level I technical support in a call center environment for up to 2,400 end-users, handling application, system, and network issues, and coordinating with higher-level support and vendors.

Responsibilities

Provide immediate response to end-user problems and questions related to computer hardware, application and system software, network communications, batch production processing, system and network administration, and related business procedures.
Analyze and independently resolve 75% of assigned problems on initial end-user contact.
Request assistance of senior analyst or Level II support if unable to determine immediate resolution.
Assign unresolved complex problems to Level II technical support or other support personnel as appropriate.
Dispatch unresolved network problems to appropriate vendors.

Skills

Level I technical support Problem analysis Resolution Coordination services End-user support Computer hardware Application software System software Network communications Batch production processing System administration Network administration Business procedures Active Directory Microsoft Office

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Representative: Sales

Representative: Sales

Responsibilities

Requirements

Skills

Agency Support Analyst

Responsibilities

Skills