Oversee all aspects of a high-volume collision center, managing staff, operations, claims, quality, and vendor relations.
Compensation
Earning potential of $90,000-120,000+/year! Pay consists of a base salary plus monthly performance bonus - base salary based on experience and performance history.
Provide exceptional customer experience and administrative support for the Repair Facility Team, managing appointments, insurance documentation, repair orders, and rental information.
Compensation
$15 - $20/ Hour
Responsibilities
Schedule appointments for vehicle repair using Daily Demand Capacity Planner, CCC One schedule and proper scripting
Ensure timely retrieval of insurance assignments and obtain necessary repair authorization documentation
Prepare repair order work packet with QC checklist, parts list and windshield tag
Record all communication with customers or insurance partners using CCC One notes
Confirm car rental information and update CCC One with rental car usage
Requirements
High School Diploma or GED
Nice to have: 1 year in auto body or similar work environment
Competitive Compensation: $85,000 - 120,000 expected annual compensation (22 to 30 per hour plus eligibility for commission incentives expected to range from 3000 to 5000 per month).
Lead auto body estimation and customer service for a family‑owned body shop.
Compensation
Competitive Compensation: $85,000 - 120,000 expected annual compensation (22 to 30 per hour plus eligibility for commission incentives expected to range from 3000 to 5000 per month).
Responsibilities
Estimate vehicle damage and repair costs
Use CCC One, Mitchell and I‑Car programs
Coordinate with direct repair programs
Provide excellent customer service and sales support
Ensure consistent execution of WOW (Wow Operating Way) plan.
Schedule appointments for vehicle repair using Daily Demand Capacity Planner, CCC One schedule and proper scripting.
Ensure timely retrieval of insurance assignments and obtain necessary repair authorization documentation in order to disassemble vehicles for repairs.
Prepare RO work packet consisting of QC check list, work order, parts list and windshield tag used to record the proper indicators.
Record all communication with customers or insurance partners during the repair process using CCC One notes and selecting the appropriate communication type.
Requirements
High School Diploma or GED
Nice to have: previous customer service experience
Leads centralized operations including call center, capacity-based scheduling, central estimate review, DRP scorecard performance, paint throughput, and OEM certifications.
Compensation
Base salary: $145,000 per year. Bonus: performance-based; plan details and targets to be settled at a later date.
Responsibilities
Manage the central call center team, including hiring, training, coaching, scheduling, and performance reviews.
Build and maintain a scheduling model that loads each location to its true capacity by technician hours, paint booth capacity, and repair mix.
Balance drop-offs and repair starts daily and weekly to prevent bottlenecks, idle time, and extended cycle time.
Set call center standards for answer rate, hold time, appointment conversion, and customer communication.
Ensure accurate intake of claim, insurer, and vehicle information so repairs start right the first time.
Requirements
Nice to have: Multi-location (MSO) collision experience
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