B2B Customer Care Professional (German & English Speaker)
American Express - Global Commercial Services Italia · Posted Nov 10, 2026
- Madrid, Madrid, Spain
- Hybrid
Provide German‑speaking commercial customer service across telephone, email and live chat, supporting Corporate Card and Business Travel Account servicing requests and ensuring compliance and quality standards.
Compensation
Competitive base salaries Bonus incentives
Responsibilities
- Deliver world‑class customer service via telephone, email and live chat
- Support Programme Administrators with Corporate Card and Business Travel Account servicing
- Document interactions and account information
- Escalate complex enquiries and compliance concerns
- Collaborate with internal stakeholders for issue resolution
Requirements
- Nice to have: Previous experience in Commercial Customer or Programme Administrator servicing
- Nice to have: Knowledge of Corporate Card and Business Travel Account products
- Nice to have: Familiarity with CLIC, @WORK, GLOBESTAR and CAS
- Nice to have: Live chat or digital customer servicing experience
- Nice to have: Understanding of compliance and data protection