A senior technical strategist role combining deep technical expertise in ServiceNow ITSM, ITOM, HRSD, and SPM with business acumen and partner activation at scale to drive partner-growth across AI-powered workflows.
Compensation
base pay of $118,500 - $183,675, plus equity (when applicable)
Responsibilities
Co-create autonomous-operations architectures with partners, developing reference architectures for ITSM, ITOM, HRSD, and SPM.
Drive collaborative adoption of AI-enhanced capabilities including AI Agents, autonomous incident resolution, and AIOps analytics.
Build reusable co-innovation assets including solution templates, industry-specific accelerators, and demo environments.
Provide specialized expertise in employee experience architectures, including Employee Center design and virtual agent configuration.
Influence ITSM, ITOM, HRSD, and SPM product architecture and roadmap based on partner ecosystem needs.
Lead the strategy, engineering, reliability, security, adoption and business value of CargillNow, Cargill's enterprise ServiceNow platform, managing a global, product-oriented organization.
Compensation
The expected salary for this position is $190,000-$280,000. Compensation varies depending on a wide array of factors including but not limited to the specific location, certifications, education, and level of experience. The disclosed range estimate may be adjusted for any applicable geographic differential associated with the location at which the position may be filled. This position is eligible for a discretionary incentive award. The incentive award amount is dependent upon company performance and your personal performance.
Responsibilities
Owns and directs developing and implementing strategic plans of information technology infrastructure to support organizational goals, ensuring scalability and efficiency.
Owns and validates the information technology infrastructure budget to ensure cost effective solutions and expenditures aligned with financial goals.
Owns and directs relationships with vendors and service providers, guiding contract negotiation to ensure the best value and service quality.
Provides technical direction for continuous monitoring and maintenance of information technology systems to guarantee optimal performance and availability.
Directs implementing security protocols to protect information technology infrastructure from threats and maintain compliance with relevant regulations.
Requirements
Nice to have: Demonstrated experience using AI, generative AI, agentic AI, intelligent automation, predictive capabilities, or ServiceNow AI capabilities to improve employee experience, operational efficiency, incident resolution, and service delivery.
Nice to have: Demonstrated success simplifying employee digital experiences, including service portals, catalogs, self-service, knowledge management, virtual agents, and automated fulfillment.
