The role involves maintaining and optimizing advanced manufacturing equipment at the MK facility, with a strong electrical focus and support on the mechanical side.
Responsibilities
Conduct routine inspections and maintenance of equipment
Diagnose and troubleshoot issues to identify and repair faulty components
Respond to emergency situations and apply quick solutions
Implement preventive measures to avoid recurring problems
Provide training and support to operators and staff
Requirements
NVQ Level 3 qualification in Electrical Maintenance or Electrical Engineering
Lead customer success for a high-volume portfolio of US-based customers from the India Development Center, driving adoption, retention, and value through digital and one-to-one engagement.
Responsibilities
Own a portfolio of roughly 70 smaller customers, driving adoption, retention, and value through a mix of one-to-one and one-to-many engagement, including digital campaigns, group webinars, office hours, in-app guidance, and curated success plays.
Proactively recommend ServiceChannel standard methodologies, processes, and configurations that align with each customer's business objectives and drive full adoption of ServiceChannel's product offering across the customer lifecycle.
Run repeatable, scalable success motions such as onboarding assists, adoption checkpoints, health reviews, and renewal-readiness outreach, tuned to the needs of a high-volume book.
Monitor customer health signals and product usage to identify churn risk and expansion opportunities, triaging at-risk accounts and escalating when needed.
Lead customer engagements ranging from digital check-ins to business reviews, delivering scorecard results and clear, data-informed recommendations appropriate to each customer's segment.
Requirements
Bachelor's degree
Nice to have: scaled, digital, or tech-touch customer success model
Nice to have: CRM and customer success platforms such as Gainsight, Salesforce, Zendesk, or Pendo
Building a team of Customer Success Managers in the India Development Center to support our scaled customer segment through a one-to-many, digital-led success model, driving adoption, retention, and value at scale.
Responsibilities
Own a portfolio of roughly 70 smaller customers, driving adoption, retention, and value through a mix of one-to-one and one-to-many engagement, including digital campaigns, group webinars, office hours, in-app guidance, and curated success plays.
Proactively recommend ServiceChannel standard methodologies, processes, and configurations that align with each customer's business objectives and drive full adoption of ServiceChannel's product offering across the customer lifecycle.
Run repeatable, scalable success motions such as onboarding assists, adoption checkpoints, health reviews, and renewal-readiness outreach, tuned to the needs of a high-volume book.
Monitor customer health signals and product usage to identify churn risk and expansion opportunities, triaging at-risk accounts and escalating when needed.
Lead customer engagements ranging from digital check-ins to business reviews, delivering scorecard results and clear, data-informed recommendations appropriate to each customer's segment.
Requirements
Bachelor's degree
Nice to have: Scaled, digital or tech-touch customer success model
Building a team of Customer Success Managers to support a scaled customer segment through a one-to-many, digital-led success model, managing a portfolio of roughly 300 smaller customers to drive adoption, retention, and value.
Responsibilities
Own a portfolio of roughly 70 smaller customers, driving adoption, retention, and value through a mix of one-to-one and one-to-many engagement, including digital campaigns, group webinars, office hours, in-app guidance, and curated success plays.
Proactively recommend ServiceChannel standard methodologies, processes, and configurations that align with each customer's business objectives.
Run repeatable, scalable success motions such as onboarding assists, adoption checkpoints, health reviews, and renewal-readiness outreach.
Monitor customer health signals and product usage to identify churn risk and expansion opportunities.
Lead customer engagements ranging from digital check-ins to business reviews, delivering scorecard results and data-informed recommendations.
Requirements
Bachelor's degree
Nice to have: Scaled, digital, or tech-touch customer success model
The Facilities Manager III oversees facility maintenance and asset management strategy across a national portfolio of automotive dealerships, optimizing building systems, driving vendor performance, and implementing preventive maintenance programs.
Responsibilities
Leads the development and execution of a national preventive maintenance (PM) program covering all dealership facilities
Ensures proactive upkeep of critical systems including HVAC, vehicle lifts, car wash systems, compressors, lighting, and energy infrastructure
Oversees building and site maintenance, including roofing systems, exterior façades and structural elements, paving and parking lot conditions, signage, canopies, and drainage
Implements strategies to reduce emergency repairs through lifecycle planning, early detection, and vendor accountability
Optimizes use of a Computerized Maintenance Management System (CMMS) to manage work orders, asset tracking, and facility condition data
Building a team of Customer Success Managers in our India Development Center to support our scaled customer segment through a one-to-many, digital-led success model. Stewarding a portfolio of roughly 300 smaller customers to drive adoption, retention, and value at scale.
Responsibilities
Own a portfolio of roughly 70 smaller customers, driving adoption, retention, and value through a mix of one-to-one and one-to-many engagement, including digital campaigns, group webinars, office hours, in-app guidance, and curated success plays.
Proactively recommend ServiceChannel standard methodologies, processes, and configurations that align with each customer's business objectives and drive full adoption of ServiceChannel's product offering across the customer lifecycle.
Run repeatable, scalable success motions such as onboarding assists, adoption checkpoints, health reviews, and renewal-readiness outreach, tuned to the needs of a high-volume book.
Monitor customer health signals and product usage to identify churn risk and expansion opportunities, triaging at-risk accounts and escalating when needed.
Lead customer engagements ranging from digital check-ins to business reviews, delivering scorecard results and clear, data-informed recommendations appropriate to each customer's segment.
Requirements
Bachelor's degree
Nice to have: Scaled, digital, or tech-touch customer success model
Building a team of Customer Success Managers in the India Development Center to support our scaled customer segment through a one-to-many, digital-led success model, driving adoption, retention, and measurable value at scale.
Responsibilities
Own a portfolio of roughly 70 smaller customers, driving adoption, retention, and value through a mix of one-to-one and one-to-many engagement, including digital campaigns, group webinars, office hours, in-app guidance, and curated success plays.
Proactively recommend ServiceChannel standard methodologies, processes, and configurations that align with each customer's business objectives and drive full adoption of ServiceChannel's product offering across the customer lifecycle.
Run repeatable, scalable success motions such as onboarding assists, adoption checkpoints, health reviews, and renewal-readiness outreach, tuned to the needs of a high-volume book.
Monitor customer health signals and product usage to identify churn risk and expansion opportunities, triaging at-risk accounts and escalating when needed.
Lead customer engagements ranging from digital check-ins to business reviews, delivering scorecard results and clear, data-informed recommendations appropriate to each customer's segment.
Requirements
Bachelor's degree
Nice to have: Scaled, digital, or tech-touch customer success model
Nice to have: Gainsight
Nice to have: Salesforce
Nice to have: Zendesk
Nice to have: prior experience supporting US or global customers from an offshore or global delivery center
Nice to have: facilities management or procurement and finance experience
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