Lead the full sales cycle for ServiceNow’s CPQ and CRM Sales products, partnering with Solution Consulting, Product, and GTM teams to drive market success.
The Senior CRM Sales Specialist, CPQ will drive market success of ServiceNow’s Configure Price Quote (CPQ) and CRM Sales solutions, leading the full sales cycle for these products.
Responsibilities
Support territory strategy and planning by aligning CPQ/CRM capabilities to account priorities, whitespace, and revenue opportunities
Lead discovery with customers to understand quoting challenges, product complexity, approval workflows, and seller inefficiencies
Provide strategic input during account planning by identifying CPQ, quoting automation, or CRM workflow modernization use cases
Ensure recommendations into account strategy are aligned with Now Value principles, quantifying business impact, efficiency gains, and AI-powered selling outcomes
Partner with SC & Specialist SC teams to define roadmap alignment and ensure product fit, capability validation, and competitive positioning
Manage a portfolio of mid-market customers through a pooled Customer Success model, balancing proactive engagement with timely, needs-based support.
Compensation
Competitive € salary plus benefits package.
Responsibilities
Manage a portfolio of mid-market customers through a pooled Customer Success model
Guide customers through key lifecycle milestones, including adoption, value realization, renewal readiness, and expansion
Deliver scalable 1-to-many customer engagements through targeted outreach, digital campaigns, webinars, office hours, customer education, and other programs
Use product usage data, customer health indicators, predictive signals, and standardized success plays to prioritize outreach and proactively engage customers
Drive product adoption by connecting customer needs with relevant capabilities, best practices, and additional use cases
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