- Colombo, Western Province, Sri Lanka
- 3+ years
Manage and enhance monitoring, alerting and infrastructure operations across multiple client environments, focusing on Microsoft 365 administration and support.
Compensation
Get paid in Australian Dollars
Responsibilities
- Monitor and assess alerts across multiple client systems, infrastructure platforms and monitoring tools.
- Evaluate alert severity, priority and business impact, distinguishing genuine incidents from recurring issues, false positives and informational notifications.
- Prioritise concurrent alerts and ensure critical incidents receive timely attention.
- Escalate complex incidents to the appropriate technical teams for further investigation and remediation.
- Improve alert quality by refining thresholds, reducing unnecessary notifications and enhancing monitoring logic.