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1–2 jobs· newest first

CCaaS Solutions Architect Genesys Cloud CX & NiCE CXoneNew
Systems Integration, Inc. · Remote, US
Remote · Part-time
CXone & IVA Implementation
NR Consulting - India · India

+10K new in the last hour

CCaaS Solutions Architect Genesys Cloud CX & NiCE CXone

Systems Integration, Inc. · Posted Nov 11, 2026

Remote, United States
Remote
Part-time
10+ years

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Lead design and delivery of CCaaS solutions for U.S. federal contact centers, including architecture, integration, AI, and compliance.

Responsibilities

Architect scalable omnichannel solutions
Design voice connectivity and integrations
Deliver AI and automation
Lead implementation through testing, cutover, go-live, and hypercare
Ensure compliance with FedRAMP, NIST, PCI/HIPAA

Requirements

Bachelor's degree in a technical field
Nice to have: Genesys Developer certification
Nice to have: Genesys Architect certification
Nice to have: AI certifications
Nice to have: NICE Certified Implementation Engineer

Skills

Genesys Cloud CX NiCE CXone SIP/VoIP networking REST APIs JSON OAuth 2.0 conversational AI LLM SIP trunking BYOC SBCs WebRTC CRM integration ticketing platforms Salesforce ServiceNow Dynamics 365 Genesys Architect CXone Studio

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N

CXone & IVA Implementation

NR Consulting - India · Posted Nov 5, 2026

India
5+ years

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Lead the design, implementation, and optimization of NICE CXone and IVA workflows across India.

Responsibilities

Design and implement IVA workflows using NICE CXone Studio and AI vendor solutions
Configure IVR, ACD, and routing strategies tailored to business needs
Develop and maintain omnichannel experiences (voice, chat, email, SMS)
Integrate CXone with CRMs (e.g., Salesforce, MS Dynamics), ticketing systems, and data platforms via APIs and connectors
Collaborate with IT and business teams to ensure secure and scalable integrations

Requirements

Nice to have: NICE CXone certifications (e.g., CIP, IVA, Studio)

Skills

NICE CXone IVA CXone Studio RESTful APIs webhooks integration patterns Salesforce MS Dynamics

NICE CXone Studio

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