Referso Jobs

CCaaS Solutions Architect Genesys Cloud CX & NiCE CXone

Systems Integration, Inc. · Posted Nov 11, 2026

Open

Remote, United States
Remote
Part-time
10+ years

CCaaS Solutions Architect Genesys Cloud CX & NiCE CXone

Systems Integration, Inc. · Posted Nov 11, 2026

Open

Remote, United States
Remote
Part-time
10+ years

Senior Engineer - Contact Center and IP Telephony

Roche · Posted Nov 12, 2026

Open

Madrid, Madrid, Spain
Senior
3+ years

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Design, build, test, and implement Contact Center and IP Telephony solutions, ensuring robustness and reliability.

Responsibilities

Design, build, test, and implement Contact Center and IP Telephony solutions
Standardize Contact Center and IPT components
Lead and contribute to the design and architecture of comprehensive, end-to-end Contact Center solutions
Ensure that the Contact Center designs adhere to Roche’s Security, Quality and Regulatory standards
Provide third-level technical support, responding effectively to critical incidents and managing escalations

Requirements

Bachelor's degree in computer science, systems analysis or a related study

Skills

Cisco Unified Contact Center Enterprise (UCCE)Session Border Controllers (SBCs)Contact Center as a Service (CCaaS) platforms Genesys Talkdesk Workforce Engagement Management (WEM) solutions

Telecom Engineer

Travel + Leisure Co. · Posted Nov 9, 2026

Open

Remote, United States
Remote
5+ years

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Telecom Engineer provides engineering support and consultation for the design, development, and implementation of technical solutions within the company’s telephony and contact center telecommunications environments.

Responsibilities

Analyze existing and proposed telephony and contact center telecommunication environments and applications
Provide advanced level infrastructure support and testing for system patching, hardening, and hardware/software upgrades
Maintain high level understanding of the company’s applications, telecommunications and data system integration
Interact with vendors to locate opportunities and improvements and drive resolution
Support the telecommunications infrastructure team 24x7 to minimize impacts of incidents, changes, upgrades, and installs

Requirements

Bachelor’s degree in computer information systems, Telecommunications, or related technical field
Nice to have: NICE/CXOne training and certifications
Nice to have: Neva training

Skills

WAN/LAN technologies VoIP/SIP call routing technologies TCP/IP routers SBCs

Genesys Cloud Engineer (Telecom Network Engineer)

SchoolsFirst Federal Credit Union · Posted May 18, 2026

Open

Tustin, California, United States
$96K–$154K per year
5–7 years

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Responsible for effective design, administration, configuration, installation, provisioning, monitoring and troubleshooting to ensure availability, capacity and performance of Contact Center systems.

Compensation

Pay Range: $96,110.00 - $153,777.00

Responsibilities

Design, install and configure systems for the telecommunications infrastructure
Implement highly available solutions to minimize repair and recovery efforts
Perform daily monitoring, performance tuning and optimization
Document Standard Operating Procedures for system administration
Troubleshoot and provide root cause analysis of complex system and user issues

Requirements

Bachelor's Degree with a technical major, such as engineering or computer science or equivalent years of experience
Nice to have: GCX-GCP Genesys Cloud CX Certified Professional
Nice to have: GCX-GCD Genesys Cloud CX Certified Developer
Nice to have: GCX-ARC Genesys Cloud Architect Certification
Nice to have: GCP-GC Genesys Cloud Certified Professional

Skills

Genesys Cisco Unified Contact Center Enterprise Avaya

Unified Communications Manager

Sentinel · Posted Nov 6, 2026

Open

Skokie, Illinois, United States +1 more
Hybrid
Contract · Manager
$58–$90 per hour
5+ years

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Lead the strategy, operations, and modernization of enterprise voice, collaboration, and contact center technologies within a 24/7 healthcare environment.

Locations (2)

Skokie, Illinois, United States
Warrenville, Illinois, United States

Compensation

$58.00 - $90.00 an hour

Responsibilities

Lead strategy and modernization of enterprise voice and collaboration platforms
Oversee technical teams, vendors, and budgets
Ensure highly available, secure, and compliant communication services
Drive digital transformation, automation, and AI-enabled solutions
Maintain mission-critical system reliability and operational improvements

Requirements

Bachelor's degree or equivalent relevant experience

Skills

enterprise communications

Team Lead-Voice TAC&SA

Tata Teleservices · Posted Nov 6, 2026

Open

Pune, Maharashtra, India
12+ years

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Lead the Enterprise Voice TAC team focused on advanced technical issue resolution across SIP, PRI, and IMS platforms, ensuring rapid response to customer complaints, incident resolution, protocol-level analysis, and cross-vendor coordination to maintain high voice service reliability.

Responsibilities

Act as the final technical L3 escalation point for complex issues on SIP trunks, PRI, and IMS/NGN voice platforms
Conduct deep-dive analysis using signalling traces, system logs, and diagnostic tools for call failures, one-way audio, mute, codec mismatches, and RTP issues
Own high-priority customer escalations and major incidents till resolution and closure
Serve as SME across VoIP, Legacy TDM Voice, IMS Platforms, and NGN
Use tools such as Wireshark, Diameter/SIP trace tools, ZTE/Nokia OSS for analysis

Requirements

Bachelor’s degree in Electronics/Telecom/IT or related field
Nice to have: SIP School
Nice to have: Nokia IMS
Nice to have: Cisco Voice
Nice to have: VoIP protocols

Skills

SIP call flow and troubleshooting Codec negotiation RTP/media path debugging ISDN Q.931 and PRI-based call setups

Voice Engineer

Radius Limited · Posted Nov 6, 2026

Open

Crewe, England, United Kingdom
Hybrid
Full-time · Mid

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Design, deploy and maintain enterprise voice and unified communications platforms, manage SIP trunks, support cloud telephony, troubleshoot voice environments, and ensure service availability and performance.

Compensation

In addition to a competitive salary

Responsibilities

Design, deploy and maintain enterprise voice and unified communications platforms.
Manage SIP trunks, Session Border Controllers, call routing and dial plans.
Support cloud telephony platforms, including contact centre solutions.
Maintain voice platform availability, resilience and performance.
Investigate and resolve voice-related incidents and service requests.

Requirements

Nice to have: Microsoft Teams phone
Nice to have: direct routing
Nice to have: Operator Connect
Nice to have: call recording
Nice to have: reporting solutions

Skills

SIP VoIP SIP signalling RTP Session Border Controllers

CCaaS Solutions Architect Genesys Cloud CX & NiCE CXone

CCaaS Solutions Architect Genesys Cloud CX & NiCE CXone

Responsibilities

Requirements

Skills

Senior Engineer - Contact Center and IP Telephony

Responsibilities

Requirements

Skills

Telecom Engineer

Responsibilities

Requirements

Skills

Genesys Cloud Engineer (Telecom Network Engineer)

Compensation

Responsibilities

Requirements

Skills

Unified Communications Manager

Locations (2)

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Team Lead-Voice TAC&SA

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Requirements

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Voice Engineer

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SBCs jobs

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Compensation

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Locations (2)

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