Referso Jobs

Senior Manager Infrastructure Service Delivery

Health Care Service Corporation · Posted Nov 13, 2026

Open

Chicago, Illinois, United States
Hybrid
Full-time · Manager
$112K–$203K per year

Senior Manager Infrastructure Service Delivery

Health Care Service Corporation · Posted Nov 13, 2026

Open

Chicago, Illinois, United States
Hybrid
Full-time · Manager
$112K–$203K per year

Senior Technical Architect, Genesys Cloud (Relocation to Toronto, Canada)

Miratech · Posted Nov 12, 2026

Open

Toronto, Canada
Hybrid
Full-time · Senior
5+ years

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Lead end-to-end solution design for contact centre initiatives, from early business ideation through implementation.

Compensation

Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, and a relocation program.

Responsibilities

Lead end-to-end solution design for contact centre initiatives, from early business ideation through implementation.
Partner with business stakeholders and senior leaders to understand objectives and recommend the right technical approach.
Translate business needs into clear, scalable, secure and supportable contact centre designs.
Own solution designs across core services, including IVR and self-service, call routing, call recording, workforce management and agent desktop technologies.
Design Genesys Cloud CX solutions and integrations across internal and external applications.

Requirements

Nice to have: AI-enabled contact centre solutions
Nice to have: conversational AI
Nice to have: voicebots
Nice to have: chatbots
Nice to have: intent-based routing

Skills

Genesys Cloud CX IVR call routing

Head of Sales

Entrepreneur Cooperative · Posted Nov 12, 2026

Open

Remote
Remote
Full-time · Manager
$500–$1K
5+ years

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Lead sales of luxury private jet expeditions, selling high-ticket experiences to wealthy clients.

Compensation

Commission-heavy package. Competitive base salary according to the candidate's market, plus $500-$1,000 USD commission per seat sold, tiered accelerators, and a $5,000-$15,000 USD bonus for every sold-out trip.

Responsibilities

Sell out every departure on time and at full price
Run discovery calls to surface objections and secure next steps
Maintain price integrity and avoid one-off deals
Follow up leads relentlessly and close them
Drive outbound through partner organizations such as CEO groups

Requirements

Nice to have: valid U.S. visa
Nice to have: private aviation experience
Nice to have: wealthy client book
Nice to have: experience selling experiences or memberships to couples
Nice to have: experience selling into founder and CEO peer communities

Skills

high-ticket sales personal-purchase products HubSpot CRM call recording video calls

Call Quality Auditor

Napleton Corporate · Posted Nov 12, 2026

Open

Oakbrook Terrace, Illinois, United States
On-site
Full-time · Associate
$24–$31 per hour

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The Call Quality Auditor is responsible for monitoring and evaluating business phone calls to ensure high-quality customer interactions and effective communication.

Compensation

Pay range of $24.00-$31.00 per hour

Responsibilities

Monitor and evaluate inbound and outbound business calls
Provide timely, constructive feedback and coaching to employees
Assess calls for professionalism, accuracy, compliance, and communication effectiveness
Identify recurring trends, training needs, and process improvement opportunities
Track quality metrics and prepare reports for management

Requirements

High School diploma or equivalent
Nice to have: Quality assurance
Nice to have: Customer service
Nice to have: Sales
Nice to have: Call center operations

Skills

Analytical thinking Critical thinking Verbal communication Written communication CRM

Call Center Manager

Millennial Specialty Insurance · Posted Nov 10, 2026

Open

Keller, Texas, United States
Hybrid
Manager
10+ years

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Lead day‑to‑day contact center operations, manage staff, oversee training, reporting, and vendor relationships, and drive service level improvements.

Responsibilities

Transform the contact center into a revenue enabler
Lead adoption and continuous improvement of AI tools
Coach and develop customer service supervisors
Interview and hire new call center staff
Manage HR responsibilities for direct reports

Requirements

Bachelor's degree
Nice to have: property and casualty insurance
Nice to have: renters insurance
Nice to have: bilingual English/Spanish

Skills

customer service call center leadership phone workforce management reporting tools AI tools BPO relationship

MS Services Engineer (L2)

NTT Ltd. · Posted Nov 10, 2026

Open

Petaling Jaya, Selangor, Malaysia
On-site

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Cross Technology Service Delivery Field Support Engineer (L2) responsible for second-line remote and onsite technical support and field engineering services to clients.

Responsibilities

Ensures that the assigned infrastructure at the client site is configured, installed, tested and operational.
Ensures that any software that is part of the solution is installed and configured according to client requirements.
Proactively identifies problems and errors as they occur and logs such incidents in a timely manner with the required level of detail.
Liaises with all stakeholders including client IT environments, carriers and colleagues to expedite diagnosis of errors and problems and to identify a resolution.
Investigates second line support calls assigned and identifies the root cause of incidents and problems following knowledge articles.

Requirements

Bachelor's degree or equivalent in Information Technology or Computing or related field

Skills

Collaboration technologies Call managers Voice Gateways Call recording

Call Recording jobs

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