As a Call Center Representative, you will play a vital role in delivering high-quality service to our patients and ensuring their needs are met promptly and professionally.
Responsibilities
Answer incoming calls from patients and address their inquiries, concerns, and requests in a courteous and empathetic manner.
Schedule, reschedule, and confirm appointments for patients across various ophthalmology sub-specialties.
Verify patient information and obtain necessary medical information to create a comprehensive medical advisory.
Update electronic health records (EHR) accurately and efficiently.
Provide accurate and detailed information about healthcare services, procedures, and insurance coverage to patients.
Requirements
High school diploma or equivalent; associate's degree or certification in healthcare administration is a plus.
Nice to have: previous experience in a call center
Provide customer service and support for storage facility tenants and potential customers, manage call center communications, and assist property managers with various duties.
Responsibilities
Provide customer service to tenants and potential customers
Provide street medicine care and support to homeless individuals in the Hollywood, Echo Park, and San Fernando Valley areas, including health education, housing navigation, and coordination of medical services.
The Associate Director, Patient Service Center (PSC) Operations is responsible for leading a team to deliver efficient, compliant, and high-quality services to patients and providers across patient support programs. This role ensures operational excellence, regulatory compliance, and continuous improvement in all program activities.
Locations (8)
Charlotte, North Carolina, United States
Dallas, Texas, United States
Horsham, Pennsylvania, United States
Orlando, Florida, United States
Phoenix, Arizona, United States
Associate Director, PSC Operations
6084-Janssen Research & Development Legal Entity · Posted Nov 9, 2026
Provide street medicine support to homeless individuals in Hollywood, West Hollywood and Koreatown, CA, managing care coordination, documentation, and patient advocacy.
Locations (3)
West Hollywood, California, United States
Hollywood, California, United States
Koreatown, California, United States
Compensation
Base salary range: $21.78 to $33.00 per hour
Responsibilities
Build rapport with members
Coach members to create and implement strategies
Link members to local, county and state services
Coordinate and accompany members to medical and social services appointments
The Peer Navigator supports members who are experiencing or are at risk of experiencing homeless with managing their own health in the Hemet, CA area through education, peer support, housing, and resource navigation.
Compensation
Base salary range: $21.78 to $33.00 per hour
Responsibilities
Build rapport with members by communicating personal experiences with a goal of increasing the likelihood of positive behavior changes
Coach members to create and implement strategies that minimize risks associated with identified common health conditions and behaviors
Link members to local, county and state services/resources
Follow up with members and serve as a member advocate, delivering medications and other supplies as needed
Conduct regular outreach to onsite patients at Nav Center as well as to offsite patients
Supports members experiencing homelessness in managing their health, providing education, peer support, housing & resource navigation, and coordinating care.
Compensation
Base salary range: $21.78 to $31.25 per hour
An annual employee bonus program
Responsibilities
Build rapport with members
Coach members to create and implement strategies
Link members to local, county and state services/resources
Follow up with members and serve as a member advocate
Coordinate and/or accompany members to medical and social services appointments
Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado –48 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year
Holiday pay, including Floating Holidays –13 days per calendar year
Work, Personal and Family Time - up to 40 hours per calendar year
Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child
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